Customer Support Intern - Mexico
Sinch, Mexico
Job Description
Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
With a presence in more than 50 countries, whether you know us or not, you’ve used our tech. We reach every phone on earth, with over 147 billion conversations every year.
Sinch's core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.
The opportunity
The Customer Service Intern provides outstanding support experience for our customers.
We are looking for a proactive, communicative person who likes to be hands-on and wants to be a key player in the growth of the business. This professional will be responsible for:
- Support Sinch platforms and applications;
- Provide exceptional customer service for Sinch strategic customers;
- Investigate problems and provide creative solutions to several kinds of issues;
- Interact with our clients to solve their problems;
- Perform triage, root cause analysis, debugging and troubleshooting across our messaging platforms;
- Lead and participate in customer facing calls helping to communicate progress updates, action plans, and resolution details;
- Document procedures and share the knowledge with the team.
Requirements
- Advanced English
- No age restriction
- Be enrolled in a graduation course (public or private institution);
- Attend from the 3rd semester
We are looking for people that:
- Excellent communication skills
- Demonstrate an ability to remain calm under pressure
- High Ownership skills
- Eager to learn new things
- People with good time management
- Have initiative to make improvements and help the team
- Ability to work as a team
Differentials:
- Knowledge in Portuguese and English
- Knowledge of bots and integrations with Whatsapp
- Experience in visualizing data in Kibana
Benefits
Benefits
Benefits. Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
Our Hiring Process
In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!