Customer Service Support Rep
Zipdev, Mexico
Job Description
Zipdev is looking for a Customer Service and Sales Support Representative. The client has invented a revolutionary new product for protective headwear. We saw a need years ago with football helmets where teams wanted to change the look of their helmet and the only options were to either buy a new set (very expensive) or to paint (expensive and time-consuming). GDS invented and patented Skinz to solve this problem. Now, teams are easily able to change the look of their helmets at a fraction of the cost. The company manufactures, paints, sells, and distributes its product worldwide.
If you want to work for a rocket ship company and be at the forefront of bridging the gap between technology and creativity, then we want to talk with you.
The Customer Service and Sales Support Rep will be responsible for handling all customer inquiries (retail and team customers) and for providing sales support to the GDS in-house sales reps and the larger GDS dealer/distributor network.
Core Responsibilities:
Customer Service:
- Incredibly Responsive - Respond to customer inquiries in a timely and positive manner.
- Answer customer questions about product details, order info, shipping info, etc.
- Phone calls with team customers to discuss any order details.
- Assist with decal orders quoting, inventory, graphic design coordination, etc.
Sales Support:
- After any rep or dealer has made a sale you take it over.
- Make sure the order is entered into production and delivered on-time.
- Assist sales reps with gathering information from teams (inventory, delivery address, etc).
- Coordinate with the paint facility to ensure custom color-matched orders are approved by customers.
- Taking credit card payments via phone (if necessary).
- Sales metrics tracking and reporting using our internal ERP system.
Inventory Management:
- Assist the company with ordering inventory from vendors and raw materials from suppliers.
- Ensure ERP software is updated and accurate with respect to inventory
Marketing:
- Assist with Company marketing functions: social media, email, other.
- Post Company info and products on social media channels respond to inquiries
- Push out Company emails to our list report on metrics.
Other duties as assigned by the Company.
Our Recruitment Process
- 15-minute Initial Call
- 20-minute take-home skills test
- 30-minute Call with the Recruiter (project, benefits, etc.)
- Interviews directly with the client (depending on the project the # of interviews may vary, this may include an assessment)
- Final Offer
Requirements
- 2-4 years of customer service and/or sales support experience
- Outstanding computer skills email, MS Office Suite, CRM/ERP systems
- Marketing experience a + (especially social media)
- Excellent communicator verbal and written
- Familiarity with sports and sports lingo helpful
- Meticulous nature detail oriented
- Fluent English speaker Spanish speaking a +
- Positive, can-do attitude
- Desire to be part of a fast-growing company
Benefits
- Work Remote Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Years Eve, New Years Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!