Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries.
We are introducing an exciting new opportunity for a Senior/Principal NLP Scientist for our Director, AI team who is interested in working on the next generation of goal driven conversational models. The mission of the team is to positively impact the customer service through machine learning applications.
The ideal candidate understands the fast pace of a start-up environment and has a passion for topics that are on the frontier of research. We are exciting about the opportunity to collaborate throughout the company as well as to mentor, train and partner with the other members of the Data Science team.Overview of the role:- Lead and own the Ramp;D innovation in NLP across the whole company, and in different geographies
- Effectively prioritize the innovation work, based on guidance from product
- Maintain a healthy balance within the team between research, product development, and product integration
- Think big; motivate and inspire the team to pursue bold goals and take pride in becoming one of the leading conversational AI organizations in the world
- Set a strategic direction for data identification, collection and qualification activities
- Lead data analysis for multiple projects with diverse scope and complex business and technical challenges across several business units and functions
- Connect with the academic world, establish partnerships and collaborations
- Encourage the team to publish results to major conferences, but without sacrificing product development
- Mentoring and training other team members on system design, machine learning modeling, and coding techniques relevant to NLP
Requirements:- Master or PhD in NLP or Computer Science
- Deep knowledge of modern NLPML-based, with special focus on transformersand large language models technologies
- 7+ years of industrial research experienceProven hands-on experience with LLM building, tuning and optimization for production use
- Hands-on experience in design and code review, ability to drive technology evaluations and to adopt metric-based plans and roadmaps
- Proven ability to manage a distributed team of researchers and engineers, resolve conflicts, be inclusive and comfortable with a fast-growing environment
- Reasonably well published
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore delivers business value using Conversational Automation, please visitwww.uniphore.com
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