Human Resources Manager
Tri Source International, Mexico
Job Description
Our new state-of-the-art Call Center is looking to build on our biggest strength: our teammates!
Are you a dynamic and people-oriented professional looking to make a significant impact on a growing call center team? Tri Source, the fastest-growing call center in Mexicali, is seeking an experienced Human Resources Manager to join our dedicated team in optimizing the performance and well-being of our call center employees.
Must have strong time management, willingness to learn, and a desire to have FUN at work. You would be a great fit for our team if you can foster a positive and inclusive work environment and combine superior listening and communication skills with an outgoing personality while handling employee concerns, grievances, and conflicts with empathy and efficiency. If you can promote open communication and provide guidance on HR policies and procedures this is the job for you! We provide training and a pathway to success!
Company Background
TSI is one of the fastest-growing outsourcing companies worldwide with Call Center operations throughout the US, Mexico and Latin America and world headquarters in Valencia, CA. We are disrupting the world of outsourcing and benefit from our leadership position in an industry experiencing strong year-over-year growth.
Company Culture amp; Mission:
TSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service and back-office support engine behind many top brands, products and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
RESPONSIBILITIES
- Manage, lead and develop HR team members. Conduct performance evaluations and other associated managerial duties.
- Provide day-to-day performance management, HR policy guidance and interpretation to leaders including but not limited to coaching, counseling, and career development.
- Manage and resolve complex employee relations issues by conducting effective, thorough and objective investigations.
- Participate in the development and implementation of policies and procedures including the writing and revising of HR Policies, SOPs, Job Descriptions and other HR-related guidelines.
- Work with business leaders to assess, analyze and understand functional and leadership competency strengths and gaps of individuals and the organization, then work with leaders to address key gaps.
- Handle all employee relations issues in areas of responsibility including but not limited to reviewing/approving performance improvement plans, performance management, handling complaints and seeing them through to resolution.
- Provide advice and counsel to members of management and employees related to employment policies, employee relations issues, employment laws and regulations.
- Stay in sync with the pulse of the assigned business unit happenings by attending staff meetings and being visible in operations.
- Build partnerships with management by identifying human resource solution that support the current and future needs of the business.
- Work with management, peers and other HR colleagues to ensure consistency across the organization relating to policies and\or practices.
- Act as an impartial advocate to ensure that all individuals receive fair and equitable treatment
- Provides management coaching/counseling and career development advice for employees when needed.
- Handle workforce planning involving re-deployment opportunities and reductions in staff.
- Advise on compensation matters to ensure equity and fairness.
- Ensure compliance with all federal, state and local laws.
- Develop, recommended and coordinate activities, functions or programs designed to increase employee retention and satisfaction.
- Support and work with Talent Acquisition team as needed.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent
- MINIMUM OF 3 YEARS OF HUMAN RESOURCES EXPERIENCE.
- Fully bilingual Spanish/English
- Proven experience as an HR Manager or similar role, preferably in a call center or customer service environment.
- Solid understanding of HR practices, labor laws, and regulations.
- Exceptional interpersonal and communication skills with the ability to handle sensitive matters with discretion and tact.
- Strong leadership capabilities with the ability to inspire and motivate teams.
- Excellent problem-solving and decision-making skills.
- High level of organizational skills and attention to detail.
- Proficiency in HR software, Microsoft Office and Google Suite.