Director of Talent Acquisition
Tri Source International, Mexico
Job Description
Tri Source de Mexico, one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA, is seeking a highly motivated and experienced individual to join our team as the Director of Talent Acquisition. If you are passionate about talent acquisition, have a proven track record in recruiting and thrive in a fast-paced environment, we want to hear from you!
As the Director of Talent Acquisition you will be responsible for managing and overseeing the recruitment process to attract, hire, and retain top talent for our organization. You will collaborate with the Human Resources department and develop effective strategies to meet the staffing needs of our call center operations.
Your role will involve leading on-site and field teams, developing strategy, processes and procedures, sourcing candidates, conducting interviews, coordinating assessments, and ensuring a smooth onboarding process. If you can develop strategy AND roll up your sleeves with the team to execute great results, we want you on our team!
Responsibilities:
- Lead the Talent Acquisition team to meet/exceed weekly hiring goals.
- Develop and execute effective recruitment strategies to attract high-quality candidates for call center and BPO positions for our contact centers in Mexico.
- Identify and utilize various sourcing channels such as job boards, social media, professional networks, and recruitment agencies to attract a diverse pool of candidates.Maintain and enhance Tri Source’s employer brand to attract top talent.
- Utilize data and analytics to measure the effectiveness of recruitment strategies and optimize the hiring process.
- Establish best practices, lead forecasting and reporting based on inputs from functional department heads, and develop processes and procedures.
- Collaborate with account managers and call center managers to understand their hiring needs and objectives and ensure a smooth onboarding process for new hires, including orientation, training, and necessary documentation.
- Provide training, coaching and feedback to all members of the recruiting team.
- Work with HR and the Talent Acquisition Department to ensure a positive candidate experience from initial contact through onboarding.
- Build and maintain relationships with external recruitment agencies to leverage their expertise and expand the candidate pool.
- Identify, coordinate and administer the appropriate assessments, tests, and other selection tools to assess candidates' competencies and suitability for specific roles.
- Stay up-to-date with industry trends, recruitment best practices, and labor market conditions to proactively address talent acquisition challenges.
- Monitor and track recruitment metrics, such as time-to-fill, cost-per-hire, and candidate satisfaction, to evaluate the effectiveness of recruitment strategies and make data-driven improvements.
- Up to 15% travel
Skills amp; Abilities:
- Fun Friendly amp; Energetic. Has the personality and hustle to lead the Recruiting Team to identify and hire the best people for our team!
- Speed Deadline oriented and able to thrive in an ever changing, entrepreneurial environment.
- Creative Problem Solving Strong analytical and critical thinking skills with a focus on data based strategies.
- Communication Expert level - both written and verbal - clear communication with candidates, the community, our teammates and more!
- Assertiveness Ability to challenge and influence the recruiting team and other departments to deliver results with a sense of urgency.
- Integrity Leads with strong professional attitude, accountability and ethics.
- Language English proficiency required.
Company Culture amp; Mission
TSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We support our portfolio clients from world-class Call Centers located in the Los Angeles metro, Mexico and Latin America. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience as a Recruiting Director or similar role within the call center or BPO industry.
- Excellent team management skills with a track record of exceeding recruitment objectives.
- Knowledge of call center and BPO operations, job roles, and skill requirements