Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries.
Uniphore, the global leader in Conversational Service Automation, is seeking an Account Manager to help build a client portfolio based on Territory assignment.This role will be responsible for bringing new clients to Uniphore platform with the goal of creating long-term partnerships. With a proven understanding of SaaS business, this role will align with a Customer Care Manager and Solution Architect to drive revenue by bringing on Uniphore platform new logos and expand our install base within existing ones.To excel in this role, you must have strong consultative sales and analytical skills. You must be capable of thriving in an innovative environment and being comfortable flying a rocket ship while building it.We’re looking for driven and collaborative people with a customer-first mentality.Responsibilities:- Develop portfolio of new clients based on Territory assignment
- Manage opportunities from Leads to Close
- Be an expert in Uniphore SaaS platform
- Maintain forecast accuracy
- Balance opportunities in order to prioritize resource assignment and product requests
- Achieve quarterly Quota performances
- Develop and actively manage short- and long-term account plans
- Be the voice of the customer: Provide feedback to internal XFN teams in a timely manner
- Collaborate with Customer Care Manager on upsell and cross-sell opportunities.
- Collaborate with Solution Architect on clients technical needs and feedback.
- Willingness to travel up to 25% of the time
Qualifications:- 5+ years of SaaS sales experience
- Successful track record of overachieving quota performances
- Versatility in B2B enterprise technology and SaaS solutions for medium to large enterprises
- Comfortable selling into the C-suite of Global 2000 companies
- Being versed in Sales Applications, cloud-based services, video AI and web conferencing solutions and how they are used by customers is a plus
- Strong organizational skill interpersonal and presentation skills that can bring customer value and business impact together.
- Excellent verbal and written communication skills
- Minimum of a Bachelor's degree preferred
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore delivers business value using Conversational Automation, please visitwww.uniphore.com
All applicants - to review our privacy notice, please click here
Information regardingrecruitingand phishingscams:Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.comemail address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a nonUniphore.comemail address, please assume it is spam. If you believe you have been a victim of a phishing or false employmentscam, you may want to report this incidents to theFBI iC3, orvisit theDepartment of Homeland Security’s Cyber Smart websiteto learn how to report such scam.