USA Clinics Group is looking for a Manager to join our team! We are a multistate, multispecialty, care provider with over 200 clinics across the nation. The successful candidate will thrive in a high energy, tech savvy, multitasking environment. Insurance Department Manager will collaborate with Physicians, SVP of Revenue Cycle, and other members of the management team. They will serve as a critical link between providers, payers, and patients; and will directly oversee and manage Clinical Document Specialists and Administrative staff.
Responsibilities:
- Monitor and manage productivity and performance of assigned employees including daily/weekly/monthly department metrics to Senior Leadership and provide reporting and action plans for improvement.
- Maintains positive leadership and gives frequent performance feedback to team members and invites two-way communication.
- Coaches established employees when needs are identified, holding employees accountable for results through coaching and development of action plans.
- Monitor Prior Authorization and Eligibility automation processes
- Assist IT team in developing new automation processes for authorization submission/tracking and insurance verification
- Work closely with billing team for claim denials related to authorization and eligibility
- Produces productivity and error reports to assess staff.
- Prioritize work to maximize turn-around time.
- Contacts insurance plans to determine eligibility, prior authorization and obtain coverage and benefit information.
- Documents findings thoroughly and accurately.
- Performs training with organizational staff on procedures for requesting, documenting, and processing prior authorizations.
Requirements
High school diploma or equivalent required.Bachelor’s degree preferred.3 years of BPO experience preferredStrong background and experience in Process improvement LEAN preferred4+years in a leadership role preferredAbility to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideasExcellent verbal and written communication skillsDetail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environmentDemonstrated computer literacy and excellent math skillsAbility to maintain a high level of confidentiality and professionalismFluent in English and Spanish requiredBenefits
IMSS 100%Vacations (after the first year)Christmas bonusWeekends offPaid TrainingMexican Holidays off