Helpdesk Support Specialist
Vista Group, Mexico

We enjoy what we do, and we are committed to improving moviegoers cinema experience. Join us as Helpdesk support Specialist

Key Responsibilities

• Investigating and resolving problems that arise with our software at a 1st level.
• Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level.
• Using SQL Server and SQL statements to assist with problem solving

• Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting. This includes opening support tickets with 2nd level support with all necessary logs and supporting information.

Requirements

Qualifications and experience:

• Strong client-facing skills
• Solid task management and understanding of assigned priorities
• Excellent written and verbal communication skills and excellent command of the English language.
• Bachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)

• Interest in the cinema industry

Benefits

Benefits

Our people shares a passion for technology and cinema, and has built a team that enjoys what it does. It is important to us to keep learning, improving, and sharing knowledge and ideas through a dynamic workplace culture.

• Food cuopons
• All law benefits and better.
• Medical Insurance.
• Salary offer 14K gross
• Hybrid Scheme

Job Rewards and Benefits