Jr System Specialist/Virtual Assistant
Zipdev, Mexico
Job Description
Zipdev is seeking a highly organized and tech-savvy Support Specialist/Virtual Assistant to take on a pivotal role. Our client is a USA-based premier mom fitness brand, with fitness for every stage of motherhood. This remote, full-time position involves creating, launching, and supporting all HQ and franchise systems. They will maintain, troubleshoot, and install information throughout various systems. The Specialist will also be required to answer support tickets from franchisees, troubleshoot systems issues that arise, and be the representative in conversations with the systems’ tech support.
Additionally, the System Specialist is responsible for administrating the Education department. This position is the central administrator of the internal Education Portal system in regard to revenue tracking, content, memberships, and enrollments.
Responsibilities:
- G Suite Systems Support: Email issues, Google Workspace suite administration, Google account password resets when there are suspicious login attempts, Email routing, Email billing
- Creating Accounts for New Franchisees: Emma, Pike13, Spacecraft, Social Media accounts
- Transferring Accounts from former Franchisees to New Owners
- Troubleshooting and Customer Support
- Connecting with system representatives as the face of the company.
- Participating in weekly meetings with team members amp; department leads
- Academy Revenue
- Maintain a weekly amp; monthly report for accounting
- Memberships amp; Level Up
- Tracking current amp; expired memberships
- Issuing Reinstatements, Renewals, amp; Refunds
- Troubleshooting issues tied to memberships
- Aid in evaluating the Level Up applications each month amp; issue emails for appropriate approvals
- Franchisee Bulk Purchases amp; Course Transfers
- Manage amp; track via Trello board
- Process bulk purchase and course transfers
- Fitness amp; Programming Department Communications
- Pulls instructor and franchise list from Ed. Portal to add to Emma account
- Schedule amp; edit posts within Facebook FINgroup
- Answer questions within Zen Desk
- Aggregate monthly Program Release email
- VOD Responsibilities
- Setting up franchisees accounts on for the VOD Bundle
- Uploading new content to the platform
- Maintain a weekly amp; monthly report for accounting
Requirements
- 1-2 years of progressive system specialist experience
- 1 year experience addressing customer requirements.
- Effective organizational and problem-solving skills.
- Experience composing professional emails, etc.
- Strong customer service skills
- Proficiency in technology with the ability to impart technical knowledge to others.
- Familiarity with a range of tools and services, including but not limited to Google Workspace, JotForm, ZenDesk, MyEmma, Pike13, SpaceCraft, Hubspot, Keeper, Stripe, Facebook, YouTube, Instagram
- Exceptional written communication skills.
- Aptitude for meticulously following detail-oriented checklists and standard operating procedures (SOPs).
- Strong written and verbal English communication skills.
- Currently living in LATAM
Benefits
- Work Remote Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Years Eve, New Years Day, Zipdev Day)
- Parental Leave
- Health Care Reimbursement
- Active Lifestyle Reimbursement
- Quarterly Home Office Reimbursement
- Payroll Deduction Purchase Plans
- Longevity Bonus
- Continuous Learning Bonus
- Access to Training and Professional Development Platforms
- Did we mention it's REMOTE?!!