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Business Systems Analyst
Outreach, Mexico
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 10, 2023
Last Date
Nov 10, 2023
Location(s)
Job Description
At Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale. We are looking for individuals who can lead and execute across domains - primarily Revenue Operations, Finance Systems, Business Intelligence, and Legal Technology. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation.
The Role
As the Business Systems Analyst, you will be the go-to expert responsible for maintaining and providing technical support documentation for Outreach's Order-to-Cash (OTC) systems. Your role is crucial in ensuring that our quoting tools and software operate smoothly, allowing our Sales, Legal, and Deal Desk teams to efficiently generate accurate quotes for our customers. If you possess strong technical acumen, problem-solving skills, and a passion for supporting critical business processes, this position is an excellent fit for you.The candidate must possess a track record of being detail oriented with a demonstrated ability to selfmotivate, deliver results while dealing with ambiguity, and be able to anticipate change in a highly dynamic environment. Your Daily Adventures Will Include- Support end-users across various OTC applications such as Salesforce, Zuora Quotes, Conga, Zuora Billing, and internally built applications.
- Provide prompt and effective technical support to users, assisting with system-related inquiries, troubleshooting issues, and resolving errors.
- Develop and deliver training programs to educate users on quoting systems, tools, and best practices to maximize efficiency and accuracy.
- Collaborate with cross-functional teams to identify system enhancements, improvements, and customizations to meet evolving business needs.
- Ensure data accuracy and integrity within the quoting systems, including product pricing, discounts, and other related information.
- Create and maintain documentation related to system configurations, processes, and user guides.
- Ensure that quoting systems adhere to company policies and SOX controls.
- Continuously seek opportunities to streamline quoting processes, improve system usability, and enhance user experience.Understand and document current business procedures, system processes, and identify areas for improvement.
- Responsible for both internal and customerfacing activities that support the business teams in creating quotes and managing other administrative tasks.
- Perform testing on new releases and document system changes, including User Acceptance Training (UAT) results with proper review and sign off by business process owners.
- Establish strong relationships within RevOps, Sales, Legal, Finance, Accounting, and key business partners.
- Perform testing and provide support on new functionality and releases
- Document project requirements for system design, key milestones, and deliverables. Track open action items and requests using JIRA.
Basic Qualifications- Proven experience in a similar role, ideally within a sales or customer support environment.
- Strong analytical skills with the ability to work with complex pricing structures.
- Excellent communication and interpersonal skills.
- Detail-oriented with a commitment to accuracy.
- Salesforce experience required, experience with Zuora a plus.
- Capable and confident in analytical and problem-solving skills with the ability to make thoughtful, practical decisions.
- A team-oriented, customer centric, and collaborative attitude with the ability to foster cooperation among upper management, business stakeholders and third-party solution providers.
- Outstanding, proactive communication skills written, verbal, and presentations.
- Flexible, positive thinker that can find the way to get things done in a complex and fast-moving environment.
Job Specification
Outreach
Information Technology and Services - San Jose, United States