Call Center Supervisor
Tri Source International, Mexico
Job Description
Tri Source de Mexico, one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA, is seeking a highly motivated and experienced individual to join our team as a Training Specialist. If you are passionate about teaching, have a proven track record in delivering results and thrive in a fast-paced environment, we want to hear from you!
As a Team Leader you will provide support to a team of call center agents as they field calls from clients. You will assist in their development, ensuring that every agent is set up for success. Team Leaders monitor progress, and ensure that the agents on their team understand and meet expectations. Our Team Leaders provide support by answering questions, and deliver ongoing coaching and inspiration. Team Leads should be analytical, supportive, and prepared to act as a resource to agents.
Essential Duties and Responsibilities:
- Manage and oversee a team of call center agents.
- Coach, and develops call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Inspire and support agents through feedback and communication.
- Ensure agents understand and comply with all call center objectives, performance standards, and policies.
- Answer agent questions regarding best practices or difficult calls.
- Identify operational issues and recommend possible improvements.
- Monitor and evaluate agent performance (KPIs), provide learning or coaching opportunities, and take corrective action, if necessary.
- Keep track of employee attendance, and make sure work procedures are followed.
- Work with other supervisors and management team members to support agents and maximize customer satisfaction.
Skills amp; Abilities:
- Fun Friendly amp; Energetic. Has the personality and hustle to be support and motivate the team.
- Speed Deadline oriented and able to thrive in an ever changing, entrepreneurial environment.
- Creative Problem Solving Strong analytical and critical thinking skills with a focus on data based strategies.
- Communication Expert level - both written and verbal - clear communication with teammates across all departments!
- Assertiveness Ability to challenge and influence your team to deliver results with a sense of urgency.
- Integrity Leads with strong professional attitude, accountability and ethics.
- Language English proficiency required.
Requirements
Benefits
Pay: 20,324-22,357.00/monthly + Benefits.
All TSI teammates are eligible for perks including:
- High Growth / Rewarding Environment
- Cash Rewards amp; Other Bonuses
Hiring Now!
Company Culture amp; Mission
TSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We support our portfolio clients from world-class Call Centers located in the Los Angeles metro, Mexico and Latin America. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!