Customer Success Manager for Leading E-commerce Education Program ME
Premier Media, Mexico
Job Description
Hello, Customer Success Managers!
My name is Nate Ginsburg and I am a serial entrepreneur. I'm the founder of SellerPlex, host of the Ecom Exits Podcast, and partner in a handful of other online businesses.
About the company:
SellerPlex is growing fast and we are in need of awesome people to help us give value to our clients and build awesome professional relationships with them.
Our mission is to help empower e-commerce/FBA entrepreneurs to run better businesses by supporting them with Supply Chain, Finance, and Operations services. We’re a huge believer in the importance of being a culture fit for long-term success.
About the role:
We are seeking a dynamic and emphatic Customer Success Manager to join our team! In this role, you will be a vital part of our mission to ensure the success of our students. Your responsibilities include conducting one-on-one onboarding calls to familiarize new students with our program, and guiding them through the course materials, community, and resources. Throughout their journey, you will provide continuous support by maintaining regular follow-up, answering their questions, and directing them to relevant resources or coaches.
This is a Full-Time Remote position.
Responsibilities (but are not limited to):
- Conduct one-on-one onboarding calls with new students, providing comprehensive guidance on course materials, community engagement, and available resources.
- Act as a dedicated point of contact for students, offering ongoing support and assistance as they progress through the program.
- Respond promptly to student inquiries and concerns, either by answering questions directly or by directing them to relevant resources, coaches, or support channels.
- Regularly assess student progress, identifying challenges, and proactively providing solutions to enhance their learning experience.
- Utilize data analysis and tracking tools to monitor student performance and offer personalized recommendations for improvement.
- Collaborate closely with cross-functional teams to align support strategies and ensure a seamless educational journey for students.
- Stay updated on industry trends, e-commerce best practices, and Amazon marketplace developments to provide students with relevant insights and advice.
Requirements
- Bachelor's degree in a related field (e.g., Business, Marketing, or Customer Relations).
- Proven experience in a customer success or account management role, particularly in an educational or e-learning context.
- In-depth knowledge of ecommerce, online sales, and the Amazon marketplace.
- Exceptional problem-solving skills and the ability to offer innovative solutions to student challenges.
- Strong organizational skills and the ability to manage multiple student interactions simultaneously.
- An enthusiastic and client-focused attitude with a genuine passion for guiding and supporting students in their educational journey.
Benefits
- Working completely remote
- Location independence
- Great opportunity to grow
- You’ll be joining a high-level and fast-paced team, working with exciting businesses and projects
If this sounds interesting to you please proceed with your application.
Kindly be advised that the recruitment process is being managed by Premier Media. For any further details or inquiries, please reach out to the Premier Media recruitment team, as they oversee all our hiring procedures.