AWS Cloud Practice Engineer III
Rackspace, Mexico

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of
• related job disciplines.
• Solves complex problems.
• Works independently, receives minimal guidance.
• May lead projects or project steps within a broader project or may have accountability for on-going
• activities or objectives.
• Acts as a resource for colleagues with less experience.
• Level at which career may stabilize for many years or until retirement.

• Listens attentively, clarifying messages and expectations and asking thoughtful questions to determine any unstated needs of the speaker.
• Responds to others’ non-verbal behavior and picks up on the true message, whether spoken or unspoken.
• Validates the intent of the message and offers appropriate constructive input.
• Continuously reviews personal and team results against desired standards and takes corrective action to ensure success
• Consistently displays an outstanding degree of involvement and engagement which inspires others.
• Proactively takes on additional assignments to stretch own capabilities and contributes to overall team performance levels.
• Conducts a deep review of data and issues to quickly reveal the root cause of problem.
• Recommends interim and long-term solutions to complex problems to ensure successful resolution.
• Executes solutions to complex problems; guides the analysis of a problem all the way to a successful resolution.
• Breaks down complex information (e.g., legal, operational risk, and regulatory data) into understandable terminology and actionable concepts.
• Uses technical knowledge and expertise to generate comprehendible, broadly-applicable communications based on new and non-typical data.
• Designs differentiated technical communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language.
• Gains insight into how customers utilize technology for their competitive advantage and applies this knowledge to suggest areas for improvement.
• Conveys the right information to the correct parties to ensure that proposals for improvements are given the proper consideration and technical issues are resolved in a timely manner.
• Contributes to product development by identifying industry change, listening to customer needs, capturing feedback and communicating that feedback to the business.
• Considers team members’ time commitments in creating schedules and project plans, carefully structuring the amount of time devoted to each task.
• Follows up and keeps others (i.e., senior leaders and team members) informed of progress on tasks and project responsibilities.
• Defines the objectives and resources required to successfully complete a project and manages the team to complete work within established timeframes.

• Other Incidental tasks related to the job, as necessary.
• Create well-designed, documented, and tested software features that meet customer requirements.
• Identify and address product bugs, deficiencies, and performance bottlenecks.
• Working with customers engineering teams on a wide variety of projects
• Writing infrastructure as code (CloudFormation, Terraform)
• Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc
• Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python)
• Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applications that enable business objectives.
• Serve as a technical advisor and perform troubleshooting to resolve technical challenges for customers.

• Extensive knowledge of cloud services, methodologies, best practices, and tools
• Solid understanding of Cloud infrastructure
• Knowledge about common security frameworks and standards (NIST, HIPAA, PCI, etc)

• Generic DevOps Skill Baseline Coding
• Scripting/ Programing language/ Configuration Management/ Container (1 or more at 100 level)

Job Rewards and Benefits