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Associate Training Consultant
Outreach, Mexico
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 9, 2024
Last Date
Feb 9, 2024
Location(s)
Job Description
About the TeamThe Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows. We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly and improve the way they work.
About the roleAs an Associate Training Consultant, your role is to ensure that users are ready to hit the ground running as their organization launches Outreach or brings new teams on board. Partnering with Outreach’s Professional Services, Customer Success, and other teams, you’ll work across a variety of customer personas and market segments to identify training needs and deliver engaging and interactive training sessions to frontline Outreach users.
Location: This is a hybrid role based in Mexico City (3x a week in the office)Your Daily Adventures Will Include- Partner with Outreach Customer Success, Professional Services, and Partners to understand specific requirements for training engagements
- Facilitate Virtual Instructor-Led Training (VILT) sessions with Outreach customers--these may be done in a public group webinar context, or individualized to a specific customer and team
- Lead training sessions across a variety of roles within an organization from newly hired SDRs amp; AEs to veteran management staff
- Actively and continuously learn about product functionality, workflows, and Best PracticesProactively provide feedback and suggestions for updates to Training methodology
- Act as SME and partner with the instructional design team to ensure all customer facing content delivers a consistent customer experience and showcases Outreach’s value and best practices
Our Vision of You: - Exceptional verbal and written communication skills in English are a must
- You have 1+ years of experience delivering customer training/facilitation, ideally experience working in Customer Success, Education/Enablement, Sales, and/or Professional Services
- You thrive in a fast pace training environment and embrace frequent change of context
- You take a consultative approach to training and ensure agreed-upon learning outcomes are met
- Ability to maintain enthusiasm and energy over multiple engagements throughout the day
- You have demonstrated ability to break down complex processes into easy to understand concepts
- You lead with humility and regularly embrace feedback from your learners, peers and leadership
- Experience with virtual training platforms and LMS tools (Zoom, GoToWebinar, Skilljar) is a plus
Job Specification
Outreach
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