We’re proud to say we’ve been named one of "Super Empresas Expansión 2023 Top Companies.
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
** English fluency is a must **
Requirements
Shift availability: 3:00pm to 11:00pm (alternate weekends)
Responsibilities:
- Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
- Track and Trace large volume of customer orders
- Entering, updating and processing customer orders on various interfaces.
- Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
- Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
- Ensure and confirm pickup and delivery appointment for drivers
- Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
- Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
- Maintain co-operative working relationships among team and internal staff
Requirements
- Recent college or university degree in Marketing or Business-related field is required
- Previous experience in an analyst role and or in pricing function is an asset
- Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
- Experience working B2B sales involving complex deals is an asset
- Strong knowledge and understanding of the sales planning process
- Strong verbal, written, and presentation skills amp; strong interpersonal and customer relation skills
- Strong negotiation skills with proven closing ability
- Ability to function independently with little or no supervision as well as function in a team environment
Benefits
- Professional growth career
- competitive pay package
- Savings fund
- Health benefits
- Life Insurance
- Food coupons
- Performance-based bonus
- Christmas bonus.
- In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.
- We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.