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Customer Experience Intern Internship in Mexico
DiDi Global , Mexico

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
May 20, 2021

Job Description

Didi Chuxing (DiDi) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year. DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.For more information, please visit:
About the job:DiDi is looking for a Public Relations intern with excellent written and verbal communication skills and a keen sense for what makes compelling news. The most successful technology and mobility companies are brilliant storytellers who ensure that their products and services, and the impact they have on daily lives, are central to every communication. Our team is responsible for telling DiDi’s story to a wide range of media and external audiences across Mexico.Being part of the PR team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This creative and dynamic role calls for a combination of great execution skills, incredible planning and people skills. You will join a really dynamic team with the mission of developing the fundamentals in order to communicate DiDis purpose and impact. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!Activities
  • Fully supporting company's PR strategy and executing it in different phases
  • Support of PR daily work: text review for external communications materials
  • Generate reports and insight analysis regarding the performance of the Public Relations team and the media stories that occur regarding our business and the industry
  • Support with agency coordination
  • Monitoring of news outlets and media publications, as well as support in social media cases with critical situations at a national level
  • Support during incident and crisis management in the ride-hailing business
  • Creating and curating engaging content in creative, inspiring ways that resonate with journalists and the general public
  • Assist our outreach to local and regional media across the country
  • Work cross-functionally to help manage issues as they arise and shape the business’ response
The Successful Applicant
  • Good communication and interpersonal skills- Self-motivated, proactive, with a can-do nature
  • Excellent execution and extreme detail-orientation
  • Fully bilingual. Possess excellent English/Spanish written and verbal communication skills, demonstrate strong analytical abilities.
  • Creative thinker who can develop out-of-the box solutions and storylines with a passion for technology and emerging transportation
  • Familiarity with Microsoft Office, in particular Excel and PowerPoint
  • Analytical skills to generate insights based on media stories and the business strategic lines, based on data-driven thinking
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Job Specification

DiDi Global

Information Technology and Services - Cape Town, South Africa