Growth Operations Manager-CDMX
DiDi Global, Mexico
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
Didi Chuxing (DiDi) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year. DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.For more information, please visit: www.didiglobal.com/news
About the role:
Specifically, we are looking for a proven people and project manager to lead our Passenger Growth team located in Mexico City. The Rides Growth team is a national, cross-functional team responsible for the long-term growth of DiDi’s passenger and driver base in Mexico. National in scope, the Growth team drives projects across product operations, marketing, and operations that result in a better experience for our new users. This role is ideal for someone looking to own a full strategic focus of the business, help set the company’s strategic vision for growth in Mexico, and manage a team of high-performing analysts to achieve significant results. This leader will be the primary driver of the growth in DiDi’s customer base, and more broadly our growth nationally.Your responsabilities
About the role:
Specifically, we are looking for a proven people and project manager to lead our Passenger Growth team located in Mexico City. The Rides Growth team is a national, cross-functional team responsible for the long-term growth of DiDi’s passenger and driver base in Mexico. National in scope, the Growth team drives projects across product operations, marketing, and operations that result in a better experience for our new users. This role is ideal for someone looking to own a full strategic focus of the business, help set the company’s strategic vision for growth in Mexico, and manage a team of high-performing analysts to achieve significant results. This leader will be the primary driver of the growth in DiDi’s customer base, and more broadly our growth nationally.Your responsabilities
- Our Passenger Growth lead is responsible for developing and executing DiDi’s passenger acquisition strategy across Mexico. Day-to-day responsibilities include:
- Owning the vision for passenger acquisition: Develop a winning strategy to grow DiDi’s passenger base in Mexico. Fully own the company’s expertise on passenger acquisition and lend that perspective to the broader vision of DiDi Mexico. Provide thought partnership as needed to other countries in the region.
- Translate that strategy into results: Manage a team that owns DiDi’s main acquisition channels including communications, incentives, and referral programs.
- Managing multi-functional projects: Manage projects with complex, multi-functional scope that stretch across departments within the organization. Be a relentless advocate for the customer’s experience throughout the onboarding process and translate that perspective into initiatives across teams that touch paid marketing, product operations, safety, and communications.
- Team development: Model a culture that prioritizes open feedback and structures development opportunities for a team of high-performing analysts and interns.
- Clear strategic thinker: You are able to navigate ambiguous, data-rich environments to define a strategic vision and structure it into actionable components for a team.
- Proven people and project manager: You have a track-record managing multi-functional projects and are able to achieve results through resources that do not report directly to you. You have a track record of managing a team of direct reports and developing key talent.
- Detail-focused implementer: You should be excited about experimenting, figuring out how to get things done yourself and failing fast so that we can continuously improve. You thrive on executing a project, showing an impact, and moving onto the next challenge.
- Data-driven manager: The use of logic and data is central to your decision-making process. It is paramount to strategies you craft and decisions you make. You also have enough familiarity with analytical tools to manage a team who uses them day-to-day (e.g., SQL, Python, Power BI).
- Fast mover: You have
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