Sales BPO Manager, CDMX
DiDi Global, Mexico
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)
Job Description
Didi Chuxing (DiDi) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year. DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.For more information, please visit: www.didiglobal.com/newsAbout the role
- As a Business Development Manager, for the Call center, you will be responsible for executing and follow up the sales strategy, building partnerships with restaurants in the local food industry while leading a BPO team, coaching and developing them to achieve the results expected and to deliver high standard Restaurant satisfaction and engagement.
- You will be responsible for looking at the constant for productivity and efficiency of the BPO..
- Reach the target of acquisition of business on the territory/zone level.
- Plan, review, adapt, and execute the annual sales plan in line with the strategy team to reach the promotion and sales activities at the BPO
- Reach the target of acquisition of accounts within national-wide chain and local restaurants while supporting the sales team by keeping high-quality service.
- Provide professional guidance to others
- Set performance plans to manage and drive performance
- Build strong relationships at the BPO
- Provides insights and constructive solutions on improving acquisition at the business at KA levels, accordingly to the job function, to retain and raise requirements to improve our level of service
- Able to identify key issues on restaurant/accounts acquisition amp; relationship management at a team level
- Bachelor's Degree - Economic-Administrative or related
- ~5 years experience professional experience with at least 2 years in telesales
- The leadership of teams or vendor management experience is a must.
- Master of commercial knowledge on the acquisition, restaurant management, and relationship building
- Deep understanding of the local market (usually the whole city)
- Advanced (bilingual) English level
- Data-driven and analytical skills
- KPIs setting and performance evaluation experience
Job Specification
Job Rewards and Benefits
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