Product Reliability Engineer
Palantir Technologies, Mexico

A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
As experts in the architecture, tooling and operations of Palantir’s platforms, Product Reliability Engineers ensure that Palantir’s mission-critical products are available to our customers 24/7. They provide direct developer and user support to Palantir engineers and customers as they scope, deploy, manage, and extend our platforms to solve challenging data problems. When something goes wrong, Product Reliability Engineers are the first to respond. They know what to do and if they don't, they figure it out. Product Reliability Engineers go beyond the root cause analysis to ensure that known issues are proactively mitigated across all systems.
To maintain our agility, when you’re not focused on the product, you’ll build and maintain the infrastructure critical to connecting those with questions or problems with those who should help. Working closely with our engineering and business teams, you will help with the deployment lifecycle of our products. This might include ensuring that product health is monitored through metrics, building and tuning automated alerts to proactively identify product issues, and developing and documenting strategies for responding to incidents.
As a Product Reliability Engineer, you’ll need to be resourceful, analytical, and agile. Every day is different as Palantir’s products, and our customer’s problems are constantly evolving. Collaboration with customers, developers, and business teams is essential to resolving the most difficult and nebulous technical issues. You'll apply creativity and deep technical knowledge to convert what you know, and what you learn, into a better software product. Whatever the technical issue or question about Palantir’s products, you’ll play a central and critical role in resolving it seeking not just a one-time fix, but a permanent solution.
For more information, please visit our Product Reliability Team page. https://www.palantir.com/careers/teams/product-reliabilityCore Responsibilities

• Become a Palantir Product Expert.
• Collaborate with the Forward Deployed Engineering and Product teams in the development and design of creative and reliable solutions for our customers.
• Diagnose and resolve issues encountered in the field.
• Provide education and guidance on configuring and working with Palantir products in order to prevent issues before they occur.
• Contribute to the end-to-end quality of the product by verifying fixes and advocating for improvements.
• Coordinate and manage customer contact for critical product issues.
• Take part in a 24/7 on-call rotation to address mission-critical incidents as they arise.

What We Value

• B.S./M.S. in Computer Science, Engineering, Information Systems, Math, Statistics, Physics, or Data Science, or equivalent experience
• Excellent problem solving skills, ability to break down complex concepts and attention to detail
• Comfort working in a fast moving environment with dynamic objectives
• Ability to think creatively and define product and customer needs
• Excellent teamwork and written/verbal communication skills
• Ability to work independently and make decisions under minimal supervision
• Experience coding with Java and/or web technologies (e.g. HTML, CSS, JavaScript, Python/Ruby, Django/Flask/Ruby on Rails, etc.) is a plus
• Experience with distributed computing systems and/or cloud infrastructures (e.g. Spark, Hadoop, YARN, Kubernetes, AWS, etc.) is a plus
• Willingness and interest to travel to other Palantir locations as needed

Palantir is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
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