Network Security Architect
Rackspace, Mexico
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 21, 2021
Last Date
Mar 21, 2021
Location(s)
Job Description
The Senior Infrastructure Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Senior Infrastructure Network Security Engineer is expected to take initiative and advice on potential pitfalls that a customer may encounter and suggest alternatives, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies, access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues. The role will also support many elements of the Rackspace Cloud product portfolio, including RackConnect. Single customer solutions are not the key to this role, but the starting point. As a Senior Engineer, the coding impacts that solve one customer should then be expanded to impact all similar customers. The Senior Infrastructure Network Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.Key Responsibilities
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our m
- Provide exceptional customer support via the phone and ticketing system
- Own level-appropriate customer requests and issues, seeing them through to resolution
- Escalate support requests to next level engineers and other support teams according to escalation procedures
- Troubleshoot monitoring alerts and create tickets accordingly
- Schedule and coordinate level-appropriate maintenances
- Monitor ticket response times and take appropriate actions to ensure team response time targets are met
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
- Collaborate and share knowledge with other Engineers on the support floor
- Review and sign off on defined policy and process standards
- Ticket Contribution and Phone Availability: Working as a team to serve our customers, helping the overall team hit their metrics and maintaining individual metrics to be in line with peers.
- Customer rating on work done
- Solutions created that and be used for massive updating, auditing and data gathering across all customers infrastructure.
- Geographical remit Americas or International customer base
- Infrastructure Automation (Ansible, Chef, Salt, etc)
- Firewalls (Cisco ASA, ASA-X and Juniper SRX)
- IPSEC and SSL VPN technologies
- Modular Policy Framework (MPF) configuration
- Understanding of network packet analysis via tools such as wireshark
- Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers.
- Load balancers (F5 LTM, F5 GTM and Brocade ADX)
- HTTP Protocol
- Secure Socket Layer (SSL)
- Create and troubleshoot iRules and CSW policies
- DNS
- Understanding of network packet analysis via tools such as wireshark and TCP dump
- Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers.
- Networking concepts and devices [All OSI Layers]
- Mentor junior engineers
- Passionate about technology and has a desire to constantly expand technical knowledge
- Detail-oriented in documenting information and able to own customer issues through resolution
- Able to handle multiple tasks and prioritize work under pressure
- Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
- A minimum of three years’ experience in a related field
- A computer-related degree and/or network certifications (CCNA Required)
- Previous Project Management experience from conception to completion
- Excellent written and verbal communication skills (fluency in multiple languages is a plus)
- A willingness to work weekends and/or holidays when required as the business dictates
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our m
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