Corporate Training Specialist
Rackspace, Mexico

• Provide a pro-active and responsive ‘single point of contact’, learning partner interface to the GSSO team, consulting on learning and development needs and competency role requirements.
• Serve as Lamp;D SME in GSSO program design, build and delivery that achieves global BU learning goals and closes critical competency gaps.
• Conduct strategic needs analysis and offer consultative learning solutions aligned to and based on business objectives and identified key results areas.
• Optimize BU’s learning opportunities and investments, leveraging Rackspace University’s services, offerings and external partnerships across technical, leadership, professional development.
• Present to senior and executive leadership optimal learning solutions for performance, core competency development, engagement and/or retention goals.
• Build and facilitate junior and senior team interventions, improving teams’ performance, collaboration, engagement and retention.
• Manage the Learning Spend Policy and Process, consulting on all spend requests and identifying the best learning solution that results in optimized learning spend dollars.
• Collaborate with Supply Chain, government grant programs and external partners on ‘best in class and cost’ learning solutions when external development expertise is needed.
• Produce deadline driven projects that are relevant to business needs and appropriate for all levels and/or customized for senior leadership, globally.
• Keep up to speed with the latest adult learning theories, business concepts, leadership tools, as well as keeping up with industry/company knowledge.
• Build trusting partnerships with the Talent Development (TD) team, HR Business Partners, business leaders, Finance Partners and Supply Chain as your internal stakeholders.

• Bachelor’s degree in a related field required or equivalent work experience required.
• Proficient in writing and speaking fluent English.
• 5+ years’ relevant experience required which can include:
• Experience as a Corporate or Sales trainer completing learning gap analysis and excelling in the design, build and facilitation of leadership, professional development and tech programs for global employees at all levels.
• Experience facilitating team interventions, using multiple program methodologies and tools to improve team performance, collaboration and strategic alignment.
• Experience in, or strong understanding of, Sales and Customer Success business, as well as experience in working beside Sales and Customer Success leaders in achieving business priorities.
• Experience with LMS, content builders, and other technical learning tools preferred.
• Excellent executive presence and ability to influence strategic direction and decisions, leveraging Lamp;D expertise to articulate and judge real world impact on business, globally.
• Certified in MBTI, DISC, Gallop Strengths Finder, C-Me and/or other team intervention frameworks preferred.
• Ability to synthesize and communicate complex information in a clear and effective manner.
• Ability to coach and mentor individual contributors to senior leaders.
• Innovative aptitude in modern learning theories, insights, best practices, and solutions.
• Strong collaborative nature and communication skills to work effectively and efficiently with peers, SMEs, leadership, stakeholders, etc. across a global landscape.
• Strong project management and organizational skills, with the ability to independently manage and execute multiple global projects in a fast-paced, dynamic environment with a bias to action.

• General office environment. May require long periods sitting, standing or viewing a computer monitor. No special physical demands required.
• Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.
• Occasional travel, less than 10%.

Job Rewards and Benefits