*Researches and produces high quality technical content, communicating complex technical ideas in writing and using diagrams and images effectively to enhance information delivery. *Works collaboratively with other writers, information architects, developers, support and quality engineers, and project management to deliver fanatical service to our customers. *Provides technical leadership and guidance to colleagues who are unfamiliar with own product areas. *Uses own growth experience to mentor developing colleagues, and participate in content-related communities outside of the organization.*Considered leader/expert in relevant technical/product areas.*Provide Information Architecture advice and editorial services into the information development team. *Oversees documentation strategy for InfoDev to create a compelling documentation experience.KNOWLEDGE/SKILLS/ABILITY:
*Advanced English spelling and grammar skills, and a deep understanding of the mechanics of the English language.*Deep understanding of procedure writing, and documentation architecture. *Demonstrated regular activity in writing-related communities. *Expert knowledge of, and proven innovations in, the current content toolchain, content reuse, topic-based authoring, conditional content, and information architecture. *A complete understanding of the formal and informal content standards used by the organization, and familiarity with the industry best practices used to refine and guide those standards. *A willingness and ability to continue researching industry standards, and implement new guidelines where required. *Expert knowledge in multiple technologies relevant to current activities across multiple business units in the company. *Good working knowledge of most technologies relevant to our core business. *Ability to research and gain good working knowledge of technologies relevant to the strategic direction of the company. *Demonstrates a systematic structured problem-solving approach. *Ability to generalize a specific problem and derive solution for a class of problem. *Ability to drive innovation into and to continuously improve complex solutions and products within the business unit. *Project management and other leadership skills. *Ability to handle short-term deliverable timeframes. *Ability to successfully work and promote inclusiveness in small groups.JOB COMPLEXITY:
*Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices. *Solves complex problems and takes a broad perspective to identify innovative solutions. *Heavily involved with the team throughout project planning phases, to provide guidance on how deliverables are structured, the type of content required to complete the deliverables, and other improvements. *Be the customer advocate throughout the collaborative authoring process. *Perform in-depth quality analysis to ensure that any deliverables produced meet project/program requirements. *Educate and mentor Info Dev team members both formally and informally to raise the standard of content quality from the team over time. *Educate and mentor other internal customers (including management and development staff) in order to support adoption of the collaborative authoring model, best practices, and other content standards throughout the organization. *This may be through informal education opportunities, or formal training sessions. Involved with content standards and best practices development, and template maintenance for the writing team. *Oversee every deliverable controlled by the team, and direct the information architecture and user entry pathways across the entire org. *Determines which industry-standard tools and guidelines will be followed by the InfoDev team and oversees the implementation of any new initiatives or changes. *Educate and mentor senior (III and IV) Info Dev team members both formally and informally to raise the standard of content quality from the team over time. *Works with leads and editors to review documentation deliverables and ensure that they adhere to documentation standards. *Works with the Information Development Manager to promote the InfoDev organization. *Provides expert consulting with team, business, product, engineering, and design.SUPERVISION:
*Works autonomously, with guidance in complex situations only. *Provides guidance and training to senior team members.EXPERIENCE/EDUCATION:
About Rackspace Technology
- High school diploma or equivalent required.
- Bachelor's Degree in a writing or computer science-related field required. At the manager’s discretion, additional relevant experience may substitute for the degree requirement.
- Advanced degree in a writing or computer science-related field preferred.
- Requires at least 10 years of experience in a IT content field.
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.