Our Rackspace Application Services team is looking for an Applications Support Engineer to work the 2nd Shift. An Application Support Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications.Responsibilities:
Provide support in tuning applicationsand infrastructure
Design, develop, test,and implement new configurations, architectures,and standards
Provide guidance, to customers, 3rdparty integration specialists, and/or internal teams,on solutionstoincrease application availability, redundancy, scalability,and performance
Assistcustomers and internal teamstoautomateprocessesand incorporatedevopsmethodologies
Provide leadership and guidance when customer application-leveldowntime issuesariseand provide RCA support as requested.
Show ownership of issuesthrough resolution andmaintain customer loyalty by serving customersvia phone, tickets, and email
Strong expertise on .NET application support
Strongconfiguration and troubleshooting expertiseofIIS
Knowledge on AppDynamics or Newrelic
Strong knowledge of scripting languages (Powershell, Ansible)
Strongknowledge of administration,troubleshooting,andtestingWindows OS and applicationplatforms
Strongknowledgeoftechnology troubleshooting, design, and implementation
Strong knowledge of high-availability application design
Proficientcommunicatorwith the ability to convey complex concepts to both technical and non-technical individuals
Working knowledge of at least one platform-specific programming language used for enterprise or large-scale web development (.Net)
ProficientusingApplicationPerformance Management (APM) toolstointerpret data, build dashboards, and engage in performance discussions.
Ability to identify, address, and resolve complex customer application-level issues without supervision.
Minimum 7-9 years relative technical experience/application-level support experience.
Minimum 3 years of experience administering highly available systems
Ability to perform on-call functions
Bachelor’s degree in CS or IS preferred or equivalent experience
MCSE certifications preferred
This position is to work 2nd Shift Monday-Thursday from 2pm-12am
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.