Global Contract and Billing Specialist
Rackspace, Mexico

Location: Candidate must be located in Mexico City. Expectation: Candidate will report into the Mexico City office once pandemic guidelines allow for it.
Summary:Complete billing cycles and duties which include data entry, auditing, analysis, trouble-shooting, and revenue assurance. Perform the daily operational activities for standard and custom billing in order to fulfill invoicing process. Additionally, perform process reviews in order to initiate ways to help maximize efficiencies and minimize costs on billing cycles. Analyze and assess service contracts and electronic agreements to ensure compliance with business specifications, company policies, and state/federal regulations. QA contractual agreements using quote-to-cash applications and authenticate the integrity of the revenue cycle. Required to attend periodic meetings in order to service Sales and Support Customers. Assignments include managing daily workflow and ticket queues in order to meet business deadlines. Compiles and organizes data relating to invoicing, credit memos, cancellations, and any other revenue related materials.
Careel Level SummaryMaintains and controls workflow without immediate supervision. Able to provide workflow status updates to team members. Operates with limited supervision and provides progress on goals during feedback sessions. Flexible schedule is required.Key ResponsibilitiesMaintains queues regularly to process contracts, electronic agreements, renewals, credit memos and cancellations. Processes credit memos, and cancellations into billing system. Communicates daily with Sales and Support teams to rectify outstanding issues/actions. Offers Billing related customer support (internal) directly over the phone or via electronic communications. Participates in weekly meetings and quarterly business reviews with Customers. Make suggestions for best practices and develops action plans to implement improvements. Managing projects to include collaborating with other teams and utilizing available resources to achieve specific goals. Evaluate, streamline, and document processes and procedures to maximize accuracy and efficiency. Participates in User Acceptance Testing to help troubleshoot issues before updates are released. Analyzing systems compatibility and collaborating with other teams to recommend the best process as the Subject Matter Expert for new products. Workflow will encompass solving complex issues and one-off situations. May include: invoicing and crediting for all customers, presenting policy and procedure updates in recurring team huddles, and maintaining metrics and data for performance of teammates. Generate and analyze monthly internal audits/reports to complete closing periods. Will conduct training on relevant project outcomes and assist in training/shadowing of new team members.
KnowledgeKnowledge of applicable contract laws, pricing policies, and product awareness. Proficient in accounting terminology and transferring service contracts to quote-to-cash applications, billing, and Revenue Assurance policies. Skillful in Microsoft Office Suite and Oracle. Shares best practices outside of immediate department and exhibits FANATICAL Support to internal customers. Excellent follow through skills using time-management and task prioritization. Exceptional communication, presentation, and organization skills. Skilled in being a team advocate for general coordination of projects, goals, deadlines, action plans, and resource allocation. Ability to understand revenue operations and legal aspects to identify revenue risks. Adhere to and ensure execution of company policies and procedures throughout the revenue cycle. Capable of developing strong interdepartmental and cross-functional working relationships. Aptitude for working in small groups and promoting inclusiveness and embracing change. Prepared to make independent decisions based on company and departmental policies and procedures.
EducationHigh school diploma or equivalent required
ExperienceLevel III: Requires 3 - 5 years of related experienceLevel II: Requires 1-3 years of related experience
Additional QualificationsFluent in English
Physical DemandsGeneral office environment. Moderate levels of stress will occur, especially during business deadlines. No special physical demands required. Minimal travel required on a monthly basis.
DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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