Player Support Agent with English (Video games)
Keywords Studios, Mexico

Keywords is an international technical service provider to the global Video Game Industry with 45 offices across 20 countries and 4 continents. The organization employs over 5,000 people at peak times working in over 50 languages. Each year, we produce over 80,000 art assets, 21 million words of audio, 250 million words translated, 2.5 million hours of testing and resolve 16 million customer support tickets. We work with 24 of the Top 25 games companies by revenue for 2017.

For our new office in Mexico, CDMX, we are looking for enthusiastic Player Support Agents to join our team!

If you are passionate about games, fluent in English, and you would like to work in an international environment, join us!

Responsibilities:

• You would assist video game players in troubleshooting their account issues via ticketing system (no phone).
• You would interact with our client’s customers for all the inquiries they could have about the game.
• You would assist the developer by forwarding them important information from all the issues you handle with customers.

Requirements

• Fluent English.
• Fluency in other foreign language would be an asset!
• Interest in video games.
• Ready to work in a studio located in Mexico CDMX

Benefits

• Possibility to grow within the gaming industry.
• Work on interesting projects! We support both AAA games from the biggest developers as well as indie games.

Job Rewards and Benefits