IT Support Agent
Multiplica Talent, Mexico
Job Description
Multiplica Talent is looking for you! We are a human resources consultancy specializing in digital talent.
As Support Coordinator in the IT Discipline, you will be the frontline for communicating with all the employees, including leadership, to provide key updates and ensure compliance with the Company’s standards and security policies. And also, engage with other domain authorities to collect requirements and technical content, translating that info into a consumable, functional work products.Role Responsibilities:
Conduct inventory, maintenance, and troubleshooting for all hardware and compute infrastructure.
Ensure compliance for all IT standards and security policies.
Develop instructional documentation and provide training to the team.
Roving support for employees for all IT needs.
Identify gaps across hardware and services and then execute initiatives to improve quality of service.
Develop the office Hardware and software maintenance and renovation plan.
Manage the local helpdesk.
Requirements
5 years of work experience.
Benefits
Ability to work autonomously, prioritize, and self-manage time
Excellent proficiency in written and verbal communication
Resiliency / Flexibility
Experience servicing a broad spectrum of development collaboration tools, including Perforce, GitHub, JIRA, Duo, Confluence and Google Apps
Proficiency in MS Office Suite
Windows and OSX security fundamentals
Foundational understanding of Agile
Knowledge and prior use of Ticket-tracking software
Scripting languages such as Python or PowerShell
English 100%