Customer Service Supervisor
PayJoy, Mexico
Job Description
We are looking to hire an awesome Customer Service Supervisor to coach our staff to deliver exceptional customer service. The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing and supervising processes.
To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.
Responsibilities include:
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring daily activities of customer service operation.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Requirements
Requirements:
- Previous experience working as an agent
- Previous supervising experience (desirable)
- Demonstrated Excellent QA
- Proficient computer skills.
- Microsoft Office knowledge (intermediate mandatory)
- English (desirable)
- Strong people skills
- Outstanding organizational skills
- Available to work shifts
- Excellent communication skills
Benefits
- Base salary + bonus
- Food vouchers
- 2 days off
- Life insurance
- Major medical expenses insurance (including spouse and children)
- Gym support
- Development support
- "Happy hour" on Fridays
Job Type: Full Time
Salary: 11,000 - 12,000 MXN per month