Windows Customer Success Engineer
Rackspace, Mexico

• Receives little instruction on day-to-day work, and general instructions on new assignments

• Plan and execute project related work, including server, network and datacenter migrations. Perform Quality Control passes and plan, as well as execute, complex maintenances. Deliver outstanding customer outcomes while working with new bleeding-edge technologies. Grow into the Support Systems Engineer role through training and mentoring. Engage with manager, lead tech and account manager daily to help coordinate workload. Design and troubleshoot network communications and solutions using various platforms. Install, configure, update and troubleshoot services for customers, such as OS level concerns, web server, database server, applications server and mail; includes Nginx, Apache, PHP, RHCS clustering, MySQL, FTP, SSH and DNS. Teach customers how to fish by advising on technical issues; this includes designing and implementing solutions to meet business needs, including advanced software and hardware updates, that will improve the performance and reliability of the system. Collaborate with fellow system administrators, engineers and support team members by leading projects and creating/teaching technical coursework to junior team members. Provide Fanatical Support in all interactions.

• Thorough knowledge and love of Windows operating system. Advanced knowledge of servers/computers hardware and software, DNS and networking fundamentals including diagnostics with Windows tools. Inherent problem-solver with desire to learn and take on responsibilities. Inherent problem-solver with desire to learn and take on responsibilities. Excellent written and verbal communication skills with ability to communicate technical issues to both nontechnical and technical audiences

• High school diploma or equivalent required. Bachelor’s degree in computer science, engineering or equivalent work experience preferred

• Technical certification including Windows+ strongly preferred

• Requires approximately 5+ years working in a computer technical field, 3+ years in an enterprise server environment, or 2+ years in web hosting environment

• General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%

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