About the Company:
Single Digits is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions. The company offers complete guest and resident internet and connectivity solutions, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking. Single Digits currently serves over 3300 customers across the hospitality, student housing, MDU, transportation, and federal and municipal government facilities.
About the Position:
Daily duties and responsibilities include: Assisting internal and external customers who are experiencing any procedural or operating difficulty. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Unlimited Break-Fix Technician is responsible for ensuring that an effective solution is provided to the user.
The Unlimited Break-Fix Technician will also:
Requirements
This position requires a highly-motivated individual willing to work as part of a team in an exciting, fast-paced environment. Providing excellent customer service and maintaining a high level of professionalism at all times is expected. A proven track record of punctual and consistent attendance must be provided. Flexibility in scheduling is a must; evenings and weekends.