Unlimited Break-Fix Technician (1186)
Single Digits, Mexico

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Mar 17, 2021
Last Date
Apr 17, 2021
Location(s)

Job Description

About the Company:

Single Digits is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions. The company offers complete guest and resident internet and connectivity solutions, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking. Single Digits currently serves over 3300 customers across the hospitality, student housing, MDU, transportation, and federal and municipal government facilities.

About the Position:

Daily duties and responsibilities include: Assisting internal and external customers who are experiencing any procedural or operating difficulty. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Unlimited Break-Fix Technician is responsible for ensuring that an effective solution is provided to the user.

The Unlimited Break-Fix Technician will also:

  • Ensure a knowledgeable, consistent, and positive experience for customers.
  • Work with customers, field technicians, and vendors via phone and/or email.
  • Troubleshoot problems, answer questions, teach or instruct customers and on site techs regarding the various questions/problems they present.
  • Provide first level of contact and create a ticket for each call.
    • Update tickets with appropriate troubleshooting steps completed.
    • Close tickets with resolution entered upon completion of the job.
    • Follow appropriate escalation procedures.
  • Determine the most effective manner to resolve customer's technical issue. Engage in research and in-depth troubleshooting to resolve technical issues.
    • Consult with Specialist when necessary.
  • Participate in additional training to increase knowledge and be able to assist with more complex issues.
  • Resolve escalated Help Desk, Level 1, or Monitoring tickets in a timely manner.
  • Improve knowledge of NOC procedures and services.
  • Identify and escalate situations requiring urgent attention.
  • Make correct configurations on access points, switches and gateways.
  • Additional tasks as assigned by Supervisor

Requirements

  • Knowledge of basic Networking protocols.
  • Previous experience in a related job field a plus.
  • Willingness to complete training modules.
  • Ability to work independently and in a team setting.
  • Work well under pressure.

This position requires a highly-motivated individual willing to work as part of a team in an exciting, fast-paced environment. Providing excellent customer service and maintaining a high level of professionalism at all times is expected. A proven track record of punctual and consistent attendance must be provided. Flexibility in scheduling is a must; evenings and weekends.

Job Specification

Job Rewards and Benefits

Single Digits

Information Technology and Services - Victoria, Mexico
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