Client Technical Services
Enroute, Mexico
Job Description
About Enroute:
We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.
We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, policies that make a positive impact between the balance of work and life outside of it, and we are improving our social responsibility to our city. We not only care about who you are in the office but also who you are as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.
Job Description:
As a Technical Client Services Associate, you will manage day-to-day technical queries, investigations, and issues, maintaining subsequent technical relationships with internal and external customers through to resolution.
Requirements
Bachelor's degree or equivalent
Experience with SQL, Linux, and ideally HTML, CSS, and JS
Excellent written, verbal, and listening communication skills
History of collaborating effectively within cross-functional teams
Responsibilities
Be the point of contact for clients once an issue is created, driving quick resolutions and working alongside Customer Excellence Engineering and Ramp;D.
Be a strong technical presence when resolving customer requests such as ad hoc reporting.
Serve as tier one support for advertiser and publisher customers by knowing how to recognize and debug most common known issues utilizing web dev tools, knowledge of HTML, JS, etc.
Keep up to date with feature requests and bug fixes.
Funnel bugs and feature requests to Product as well as consult Product on potential fixes.
Have a holistic view of all products and processes, including products not currently supported by the team.
Be autonomous on problem-solving: identify the root cause of an issue by isolating the problem, being curious, and able to self-teach new skills.
Provide incident management support to customer-facing issues, utilizing the incident management process.
Work in both Salesforce and JIRA to track customer requests and investigations.
Benefits
- Monetary compensation
- IMSS
- Insurance of major medical expenses
- Minor Medical Insurance (Ammsa)
- Life insurance
- Funeral Expenses Insurance (PreviMed)
- Holidays and Vacations
- English Classes
- Certifications
- Educational agreements (UVM)
- Desclub Membership
- Taquitos Rewards
- Amazon Gift Card in your Birthday
Equal employment
Enroute is vowed to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of employment without regard to the following: Race, religion, color, national origin, age, sex, sexual orientation, gender, gender identity, pregnancy, genetic information, including family medical history, physical or mental disability, military or veteran status, citizenship and/or migration status, child and spousal support withholdings, expunged criminal records, any other protected class, in accordance with applicable federal, state, and local laws.