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Account Support Job in Mexico
PPRO , Mexico

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 29, 2021
Last Date
Jun 29, 2021

Job Description

Account Support Analysts support Account Managers in creating meaningful relationships with top executives at our clients and find ways to be perpetually one step ahead of their needs. They deliver the optimal merchant experience by providing guidance and insight into local payments, local processing, and product. You won’t be familiar with all these on Day 1, but over time you will add that knowledge and expertise to your toolbelt. As an account analyst, you will learn from account managers and support them across the entire PPRO organization, by providing first-level client support, and turning numbers into insightful business strategy.This is a unique opportunity to entry the global fintech industry from Mexico City! You’ll need to have:
  • 4 years of college preferred.
  • 2 years of business intelligence activities experience is a plus
  • Prefer background in B2B type of company relationships
  • Finance, ecommerce or banking background preferred
  • Strong analytical skills, combined with the ability to use numbers for business strategy
  • Excellent written and verbal communication skills
  • Critical thinking and problem solving skills
  • Self-learning attitude

What will you be doing:
  • Contribute to the overall business strategy, by gathering and analyzing data on clients’ trends, while providing strategies to enhance clients’ KPI performance.
  • Proactively analyze and monitor KPIs, anticipating, and identifying suboptimal trends.
  • Suggest and implement practical and timely solutions to reverse undesirable trends.
  • Apply the knowledge regarding clients’ trends and business needs to develop business cases (in conjunction with Account Managers) and business requirement documents (in conjunction with Product Managers).
  • Support Account Managers and Partners in the operational aspect of the relationship with day-to-day client queries (issues that may arise as a result of the operation).
  • Be a bridge between the commercial (client-facing) and operational (internal) parts of the business by taking external queries and coordinating with different departments (finance, devops, techops, product) to provide coherent solutions.
  • Gather technical requirements/specifications from clients and coordinate integrations with the technical integration team.(Long term) project management of new products for platforms and clients (initiatives)

We’d love to see:That you like to challenge the status quo and that you drive change for the better. We love working with people that are great communicators and people who thrive in truly international environments.
About us: Most of the world’s e-commerce purchases are made with a local payment method, not a big-brand credit card. Yet most of the payments industry is card-centric; not many companies can accept the 500 different ways the world pays. That’s where PPRO comes in.PPRO focuses on local payments, all day, every day. While many Buzzword-as-a-Service companies try to be all things to all people, we painstakingly engineer our infrastructure to do one thing: help businesses accept payment across borders. And it pays off; our technology and services power international growth for companies like Citi, Mollie, PayPal, and Worldpay.Speaking of growth, we just raised over $180 million in new investment to take PPRO to the next level. If you want to work at a company where every idea is heard, and there’s always a way to make an impact, let’s talk. If you like to work the way we do by building trust and driving change we want to hear from you.Our offices in Singapore, London, Munich, Cologne, Berlin, Luxembourg, Atlanta, San Francisco, Mexico City and Sao Paulo are home to a diverse team representing 40+ nationalities. And while there are over 320 of us, we’re all united by one mission: to deliver in the next era of local payments infrastructure and power growth for businesses all over the world.
If this sounds like you:Apply if you think we're a good match! We'll get in touch with you to let you know what the next steps are.PPRO is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Specification


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