Account Principal
Rackspace, Mexico

As a full spectrum AWS integrator, we assist hundreds of companies to realize the value, efficiency, and productivity of the cloud. We take customers on their journey to enable, operate, and innovate using cloud technologies from migration strategy to operational excellence and immersive transformation.
If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.
Overview
The Professional Services team delivers a wide range of projects for both clients and business partners. Our Account Principals are the cornerstone of our delivery success, overseeing our most strategic accounts. The Consulting Director owns the professional relationship with our customers, acting as their advocate, trusted adviser and point of escalation for all issues arising from the delivery of the Professional Services. The Account Principal is empowered to make key delivery decisions and works closely with technical resources as well as our Engagement Managers to ensure our customers experience successful outcomes. The role includes aspects of business development, client management, and technical delivery across a broad array of client accounts. The Account Principal has full accountability for the successful delivery of Professional Services projects.
If you get a thrill working with cutting-edge technology and love to help solve customers’ problems, we’d love to hear from you. It’s time to rethink the possible. Are you ready?What you’ll be doing:

• Working alongside sales leadership and delivery teams to oversee successful engagements and help identify and pursue new opportunities with existing clients
• Develop deep professional relationships with clients and act as the single point of contact for client Executives
• Work with Engagement Managers to plan the delivery of projects, including a budget, delivery resources, and responsibilities
• Identify, mitigate, or escalate delivery risks and issues
• Act as the cloud services and technology evangelist, envisioning and inspiring customers throughout their journey
• Support occasional sales pursuits for new logo customers in specific areas of experience or expertise

Qualifications Experience:

• 10+ years of consulting/technical delivery experience with 5+ years of client facing responsibilities within a professional services environment
• Ownership of client relationships at senior management level within the enterprise space
• Capability to absorb complex technical information, analyze and effectively communicate concepts to a wide-range of audiences
• Direct experience executing successful business transformation projects with measurable results, technical delivery, team leadership, and senior client relationship management
• Depth of experience with AWS selling and delivering
• Technology services background focused on professional services
• Willingness to travel 50% of the time and more on occasion

Required Skills:

• Fully Bilingual - Business English / Spanish language skills

#Onica

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.