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Customer Service Representative - Night shift Job in Mexico
Charger Logistics Inc , Mexico

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Associate Degree
Total Vacancies
1 Job
Posted on
Apr 17, 2021
Last Date
Jul 17, 2021
Location(s)

Job Description


Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of Monterrey office.

** English fluency is a must **

**Night shift: 11pm to 7am / Alternate weekends**

Responsibilities:

  • Build expert and dynamic knowledge of company products and services.
  • Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.
  • Provide track and trace updates for the shipments.
  • Continually update customers as to the status of each order as required and solve customer-specific freight issues.
  • Entering, updating and processing customer orders on various interfaces.
  • Ensure amp; confirm pickup and delivery appointments for drivers.
  • Coordinating with other departments to clear customs paperwork.
  • Follow established procedures for processing bills.
  • Perform duties as assigned by the Customer Service Manager.

Requirements

  • College diploma or university degree.
  • Previous logistics and customer service experience is an asset.
  • Ability to solve problems and alleviate conflicts or escalate tactfully.
  • Strong time-management with an ability to prioritize and multi-task.
  • Proficient in Microsoft office, with aptitude to learn new software and systems.
  • Fluency in English and Spanish is a must

Benefits

We offer competitive growth career, pay package, savings fund, health benefits, food coupons, performance-based bonus, paid time-off, and Christmas bonus.

Job Specification

Charger Logistics Inc

Information Technology and Services - Victoria, Mexico