HelpDesk (IT Support) at Circus MX
MediaMonks, Mexico

We are looking for a competent IT Support / Help desk to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk/IT Support must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers and providers. The goal is to create value for clients that will help preserve the company’s reputation and business.

• Be responsible for all the hardware and software we provide our employees and potential employees.
• Keep in communication with the computer/tools providers and have control over the budgets for each computer/tool.
• Keep control of the stock (hardware).
• Have regular communication with the HR team to provide the computer or additional kits to our new hires on time.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.

Requirements

• Proven experience as a help desk technician or other customer support role in IT.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• BSc/BA in IT, Computer Science, or relevant field.

Job Rewards and Benefits