Senior ConfirmIT (Professional Authoring) Survey Programmer
M3 (EU) Ltd, Mexico
Job Description
The Senior ConfirmIT Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements out of the box solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.
A successful candidate has a strong programing knowledge of ConfirmIT and pharmaceutical market research in general.
M3 Global Research, part of M3 Inc., provides healthcare market research fieldwork, powered by the world’s largest proprietary provider panel of verified healthcare professionals, covering 27 countries. Offering a comprehensive portfolio of qualitative and quantitative methodologies, our ISO 20252 certification underpins our focus on compliance and high quality data. By working with us partners are expanding their in-house teams to include subject matter experts who customise their significant industry experience and insight to each project.
Founded in 2000, M3 is listed on the Tokyo Stock Exchange (joining the NIKKEI 225 in 2019), and was ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies, and Fortune’s 2020 ‘Future 50’. M3’s legacy lies in the power of trusted physician platforms, with M3 organisations globally leveraging these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. Beyond market research, we offer additional opportunities for engagement including physician recruitment and medical education, strengthening the responsiveness of our panel members.
Duties and Responsibilities of the Role
50% - Online Survey Development
Programmer maintains full responsibility for online survey development:
- Thoroughly reviews client materials.
- Delivers high quality surveys against client’s materials.
- Works to resolve amendments during quality assurance/client testing phase.
30% - Client Focus
Programmer strives to exceed the client’s satisfaction when programming:
- Proactively suggests design improvements to ensure panelist comprehension.
- Meets programming timelines.
- Resolves data issues in the timeliest and most complete manner.
- Works directly with the client on custom solutions.
5% - Survey Deployment and Online Reporting
Programmer prepares survey for deployment and sets up link to track progress in field.
5% - Deliverables
Programmer works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
5% - Process
Programmer contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
5% - Miscellaneous
Programmer spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.
Outcomes:
- Min 6.1 programming client satisfaction score on 1-7 scale.
- Min 98% error-free survey links.
- Min 98% on-time link delivery.
Location: Mexico, remote working.
Requirements
Competencies:
- Expert knowledge of ConfirmIT a must (min 5 years required).
- Market research experience, preferably pharmaceutical (min 4 years required).
- Knowledge of Decipher, in addition to ConfirmIT (desirable).
- JavaScript, jQuery, HTML programming knowledge.
- Exceptional ability to multi-task and balance multiple projects and priorities.
- Excellent communication skills in English both verbal and written.
- Ingenuity and the willingness to learn new techniques.
- Commitment to accuracy and integrity, doing it right the first time.
- Strong problem-solving skills, including an ability to think outside the box.
- Organized, self-motivated, and self-directed.
- Adherence to set processes and standards.
Education and Training Required:
- Bachelor’s degree or equivalent with programming skills.
Minimum Experience:
- Min 5 years of experience in a similar role.
Benefits
- This is a contract role;