IT Specialist, LES 6 (Short Term) - Subject to Funding
ICMP, Mexico
Job Description
Organization profile
Every year, millions of people around the world go missing as a result of conflict, human rights abuses, disasters, organized crime, irregular migration, and other causes. Be part of a growing international organization that is dedicated to tackling this global challenge. To learn more about ICMP click here.
Position profile.
Reporting to the Information Technology Manager the IT Specialist key responsibilities will include the following:
- Provide ICT subject matter (approved software, hardware and services) related support to Mexico Program based users both on premise and through remote support tools.
- Installation, deployment, maintenance and administration of Mexico Program based ICT related hardware and services in line with global organizational ICT policies and strategy.
- Installation, deployment and maintenance of organization's approved software tools, clients and services in line with global organizational ICT policies and strategy.
- Provide the assesment of Mexico Program specific ICT requirements and assist in development of ICT operational and security plans/infrastructure vital to realizing project/mission operational goals.
- Other related duties as assigned.
Requirements
- Studies in ICT
- 3-4 years working experience in a similar role IT Technician / Help Desk Support
- Availability to work in odd hours, especially to overlap with Headquarters and Western Hemisphere Programs
- Proficiency in providing support using the TeamViewer platform
- Proficiency in providing Zoom meeting platform guidance and support
- Proficiency in troubleshooting Windows 10/Microsoft Office software suite
- Expert knowledge of Windows 10/Office 365
Additional information
- Legally entitled to work in Mexico
- Professional fluency in written and spoken English and Spanish
- Excellent knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Ability to interact positively with colleagues regardless of culture, nationality, religion or gender
- Willingness to travel and to work flexible hours including weekends and evenings, when necessary.
Benefits
In addition to an attractive base salary, this position is eligible for up to 8 weeks of paid time off each year and generous social security insurances. This position is at the LES 6 level on the ICMP Mexico salary scale. This position is not eligible for relocation or expatriate allowances. For more details, please see the ICMP website.
ICMP is committed to maintaining an environment of mutual respect, where equal employment opportunities are available to all applicants. ICMP believes that diversity and inclusion among our staff are critical to our success as a global organization, and we seek to recruit, develop and retain the most talented individuals from a thoroughly diverse range of candidates. ICMP is proud to be part of the International Gender Champions network.