Customer Support Agent - Latam Market
Factorial, Mexico
Job Description
Hello!
At Factorial we're looking for a Customer Support Agent - Latam Market to help us take the company to the next level.
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.
About us
Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 18M in funding with top international venture capital firms (CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin
Our Mission
To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +200 people in its headquarters in the sunny Barcelona.
What will I be doing?
We are looking for a Customer Support Agent to join our Customer Experience team. Currently, the team is made up of 25 people of different nationalities. We look for a problem solver that has excellent communication skills and willing to provide the best answer to our clients. If you are looking for a challenge, join our Family!
Requirements
We look for ambitious people who want to start a career in Customer Experience. We look for people who can work in the Latam market as well as the Spanish market. Our office is in Mexico
Required skills:
- Self-motivated and autonomous.
- Great multitasker.
- Flexible, fast learner ( you should get easily familiar with software systems)
- Excellence in communicating and problem-solving
- Native level of Spanish
- Fluent English
- Previous experience in Customer Support/Experience
What's next after I apply?
Benefits
Perks of being part of our team
- High growth, multicultural and friendly environment
- No/Flexible schedules!
- Language classes with Yolk Academy amp; Factorial Language exchange
- Free caffeine and theine
Diversity is part of us, we have more than 25 countries in our teams and we promote an inclusive environment for all employees and candidates, come join the team!
Want to know more about us?