CS Inbound Team leader
DocPlanner Group, Mexico

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Jul 6, 2021
Last Date
Aug 6, 2021
Location(s)

Job Description

Docplanner (Doctoralia) is the biggest online healthcare platform in México and all around the world with 30 million unique patient visits per month and 2 million professional members.

If you want to know more about us, check this link https://www.docplanner.com/about-us

Were on a new adventure, with more products and ideas to share with the world, and we want you to be part of our team!!


The main purpose is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.


Main Activites

  • Manage the team of agents.
  • Monitor calls that agents handle to ensure proper treatment and solution.
  • Check the waiting time for customers on hold to make sure they are not waiting unreasonable lengths of time.
  • Constant abandonment level analisis.
  • Reviews all call reports.
  • Meet with management to report the progress of the team.
  • Provide helpful feedback and positive communication to motivate call agents.
  • Maintain regular staff meetings with the call agent team.
  • Keep up with product news.
  • Communicate any company policy and procedure changes to call agents.
  • Implement strategies that contribute to providing a better experience towards our specialists.

Requirements


  • Have 6 months within the company
  • The last 6 months have reached 100% of your goals
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Demonstrated leadership qualities.
  • Highly organized and able to multitask. Self-driven and proactive nature.
  • Experience in up-selling and cross-selling on existing customers.
  • Excellent communication and interpersonal skills (spanish/english).

Benefits

Benefits

  • Competitive salary based on your experience and skills.
  • Private health plan after 6 months working with us.
  • 23 free paid holidays.
  • Share options plan after 6 months working with us.

And there is more:

  • Work with smart people who know their stuff
  • A chance to transform the healthcare sector in Mexico and Latin America
  • Huge Autonomy
  • An opportunity to grow with a world wide company

Job Specification

Job Rewards and Benefits

DocPlanner Group

Information Technology and Services - Colombo, Brazil
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