Tuotempo by Doctoralia/DocPlanner group is the fastest growing healthcare software-as-a-service in Europe and Latin America specialized in digitizing the healthcare providers by redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Spain, Italy, Poland, Turkey, Brazil, Mexico and many other markets. We are now looking to expand with new team members in order to revolutionize healthcare!
If you look for more information please check our website http://www.tuotempo.com.
We are looking for a Customer Service amp; Support who is excited about working in a start-up and will thrive in a fun, everchanging - challenging environment. The Customer Service amp; Support will provide training and support to users of our customers, mainly doctors, regarding how to use Tuotempo in Mexico.
ROLE
- Understand the product overall amp; gain deep knowledge of the impact of our features on individual doctors
- Onboard doctors to the platform amp; align with customer success in order to customise the training to the needs of the hospital.
- Respond to doctor questions in a timely and accurate way, via phone, email or chat.
- Organise webinars in order to train doctors (platform end users) and advocate on the importance of digital transformation.
- Proactively identify training opportunities within the assigned doctor portfolio and work with the Customer Success Executive to include them in the customer plan.
- Get in touch with the doctors to perform training sessions, understand their challenges and encourage deeper feature adoption to answer their needs.
- Ensure high doctor satisfaction. Keep track of these metrics.
Requirements
- Minimum two years of previous experience in software post-sale positions or providing advice, training or classes related to the use of any system / software.
- Passion for teaching and sharing knowledge
- Experience within an enterprise software is a plus
- Experience in digital healthcare is a plus
- Management and control of video call tools or platforms: energy, presentation and technical use,
- Excellent communication skills - using language with precision,
- Comfortable in an ever changing - fast paced environment
- Basic English
Benefits
We offer:
- Working in a challenging dynamic environment,
- Autonomy and impact on what you do,
- Flexibility,
- Learning from some of the best people in the industry.