Market Research Localisation Lead
Locaria, Mexico
Job Description
Locaria is a pioneering digital language services agency that sits within The Stagwell Group and MDC Partners.
We maximize the effectiveness and performance of global content seamlessly across territory, platform and media for brands with international ambition.
We combine engagement metrics with content creation processes by harnessing data from all stages of the customer journey including awareness, consideration and engagement. We do this in any language combination, across more than 90 markets.
Our global clients include the world’s top brands across luxury, retail, travel, hospitality, finance, market research and tech.
The Role
The Market Research Localisation Lead role requires solid people management and account management skills to successfully coordinate our clients and our local team, who mostly focus on market research localisation projects. The successful candidate is expected to be able to drive, manage and motivate our Mexico-based MR localisation project managers, as well as help us expand our portfolio of MR clients. They will have to adapt to a rapidly changing business, have experience in localisation workflows for market research projects, as well as experience and energy to ensure the team respond to client needs.
This is a great opportunity for individuals who are driven, enthusiastic and dedicated to support Locaria’s expansion. There will be training opportunities for people interested in learning about SEO and Paid Media.
The role is full time, is based in our Mexico City office and will report to our London HQ.
Responsibilities
- Ensure our local team of project managers/analysts correctly and efficiently handle existing MR localisation projects from brief to delivery, including dealing with client quotes, vendors and file preparation.
- Monitor, train and develop a team of local project managers/analysts. Help us grow the team as necessary to keep on top of increasing workflow, ensuring seamless and efficient client management.
- Maintain client relationship and communication, ensuring client satisfaction at all times. Provide client recommendations and instil best practice. Step in and deal with client escalations and critical client calls where needed.
- Drive our strategy for the MR localisation channel by developing plans to upsell to existing accounts, onboard new MR clients and ensure our internal industry knowledge and technology remain top notch.
- Forge a good working relationship with our London-based MR localisation team, mutually supporting each other as required.
- Ensure the team follow QA processes and deliver within the agreed timelines.
- Develop project plans and cost estimates, allocate and manage budgets.
- Lead by example and ensure our local office has the support and skills to grow and succeed. Set up regular communication lines with the London HQ and help develop best practice processes.
- Analyse performance data, derive insights and take required action.
- Reports into the Content Delivery Director.
Requirements
Essential
- Proven experience in a team lead/team manager position in one of these industries: localisation/translation or market research.
- Based in Mexico City.
- Knowledge of CAT tools (e.g. Memsource, Trados) and localisation workflows.
- Track record in client-facing roles.
- Experience in people management, account management and growing teams.
- Outstanding communication skills in English.
Ideal
- Translation or linguistic degree or qualification.
- Experience working in a translation agency or language department.
- Ability to adapt to a rapidly changing business.
- Open mind towards technology and automation.
- Proactive and solutions-driven approach to work.
- Energetic and driven. Passionate about languages.
THE OFFICE
This position is based in our Mexico City office (though staff are currently working from home due to the pandemic).
You’ll live up to the Locarian Values:
- Always Learning, Always Teaching
- We Grow Together
- Equality in Content
- Celebrating Language with Data
Benefits
In return for your enthusiasm and expertise, we can offer an exciting and multicultural place of work, competitive salary, wide range of benefits, and the chance to progress your career within a truly global organisation.
We are always looking for rising stars to join our team and employ the best and the brightest in our industry. We’re also proud to offer progressive and flexible working practices designed to give you the work-life balance you need.