Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Uniphore, the leader in AI technology, is looking for a superstar Sales Development professional for our team in Santa Barbara, CA. In this position, you will engage with prospects across all channels, driving pipeline via both inbound (marketing) and outbound (cold) programs. You will also schedule and hold qualification calls with prospects within our defined ICPs, resulting in and driving high velocity net new pipeline. This position has career growth potential within the team as well as feeding into closing roles and other cross functional roles as we scale.Responsibilities:
- Create and drive scalable, predictable, and repeatable pipeline amp; revenue across defined strategic accounts.
- Generate qualified sales leads through a mixture of outbound cold calling and emailing
- Follow-up on marketing campaigns andinboundinquiries
- Schedule meetings and product demos for the Enterprise Sales Directors
- Use good judgement whenascertainingif inquiries are qualified and route/book meetings with theappropriate sales reps
- ManageinboundMQLs and properly disposition them
- UnderstandUniphore’sproduct offerings and effectively communicate and apply them to prospect requirements
- Accurately enter, update, andmaintaindaily activity and prospect information in Salesforce.com, including comprehensive and up-to-date client information
- Achieve and exceed monthly quotas and objectives
- Work closely with Sales and Marketing team members to achieve organizational goals
- Ensureinboundrequests and opportunity hand-offs to sales, business development, and support are successful and exceed customers satisfaction
Qualifications:
- Highly performingindividuals who treat sales as a professional sportrequiring the constant application of effort and learning.
- 1+ years of full-time sales development experience
- Passionate about customer service and growing a sales career.
Preferred Qualifications:
- Bachelor's Degree is a plus
- Previousexperience in the customer care or AI, ML etc.
- Strong technicalacumenis a plus
- Familiarity with Salesforce.com CRM tool.LinkedInSales Navigator, ZoomInfoand Outreach
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore delivers business value using Conversational Service Automation, please visitwww.uniphore.com