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Head of WePay Client Implementations
WePay, Mexico
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 18, 2022
Last Date
Feb 18, 2022
Location(s)
Job Description
Our Mission is to empower small businesses through frictionless access to world-class software and financial services. Delivering merchant services through leading software platforms is key to achieving our mission. WePay is the integrated payments business of JPMorgan Chase. The team provides payments infrastructure for independent software vendors (ISVs) and software platforms to ensure small businesses get paid quickly and easily.
We are looking for a Head of WePay Client Implementations to lead a client-facing team responsible for providing technical services in support of signing and integrating new ISV clients. The Client Implementations team works closely with the Sales team to provide product and feature consultation as well as assess client needs in support of the solution design process. Post-sales, the team provides API consultation and other technical services to assist the clients during their integration journey with WePay. This team works closely with some of our largest and most complex partners to help them design, plan, execute and scale their integration with WePay.
As a member of the Partner Experience Management (PXM) leadership team, you will report to the Head of the PXM organization. The overall PXM team is responsible for Client Implementations as well as Partner Enablement, Technical Account Management and User Acceptance Testing. You will play a key role in refining our ISV integration processes with the aim of standardizing practices, improving efficiency, and enabling a positive client experience. You will partner closely with the Product and Marketing organizations to share client feedback and help shape improvements to product quality, readiness, and the end-to-end client experience.What You Will Do- Develop a deep understanding of our API based products and features as well as our operational processes to be able to lead and coach a team of highly technical consultants
- Manage a team of client-facing, professionals to drive meaningful revenue opportunities through payment product integration and activation
- Manage integration team capacity and the sales pipeline to anticipate and plan for future resource demands; ensure proper load balancing across the team
- Perform oversight and or quality analysis on team’s work to ensure compliance with process and certification requirements
- Produce quarterly scorecards to track teams performance and provide ongoing coaching as needed
- Develop and maintain a high performing team with a passion for execution excellence
- Provide recommendations (solutions; trade-offs) to leadership when integration resources are constrained
- Work closely with the Head of the Strategic Client Implementations Program Office to develop and drive a standard, measurable, and effective integration process that reduces client friction and improves time to money over time
- Leverage client feedback to influence and provide thought leadership to improving the end-to-end client experience
- Partner with internal stakeholders to share the voice of the client and facilitate frequent retrospectives on client implementations
- Be a sponsor for improving client, business, and employee outcomes
- Set the example and facilitate effective teamwork, rapport, communication, trust, and respect among the team and with other customer facing and /or internal team members
- Demonstrate flexibility in examining new approaches in problem solving in response to changing organizational objectives
- Set KPIs to align with business objectives, and monitor portfolio performance-- tracking critical metrics and instituting oversight and engagement necessary to achieve improvements desired
- Create value for our clients by influencing product amp; solutions strategy
- More specifically - collaborate with Product Teams to build and maintain processes that enable us to leverage client feedback as we ideate around new features and solutions to bring to market
What We Are Looking For- 5+ years of experience managing a team of technical resources in a Fintech or SaaS environment
- 3+ years of client-facing experience in a product, program, or relationship management capacity
- Prior Product Management and or Client Implementation experience in the Payments industry is preferred
- Proven ability to manage team demand, drive for efficiencies, and facilitate prioritization discussions with the business
- Ability to effectively represent the Voice of the Customer and influence improvements across all levelsResults driven thought leader with strong business acumen and ability to work well under pressure to deliver results; highly self-motivated
- Demonstrated ability to communicate, present and influence credibly and effectively at all levelsStrong people ma
Job Specification
WePay
Information Technology and Services - San Jose, United States