Job Description
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.Planned Parenthood of the Rocky Mountains, which includes Colorado, Southern Nevada, New Mexico, and Wyoming, has been helping individuals make informed decisions for over 100 years. Since 1916, we have been committed to delivering the highest quality reproductive health care, teaching comprehensive and developmentally appropriate sex education, and working diligently to protect an individual’s right to make their own decisions. Each year nearly 100,000 patients visit our 23 health centers throughout our region.
POSITION: Deputy Director of Operations (DDO) RESPONSIBLE TO: Director of Operations (DO) RANGE: $80,700.00- $99,850.0037.5 hrs Full Time 70% Remote 30% on Site on Average Schedule: Monday to Friday 9am to 5pm, on call on weekends in case of emergency
SUMMARY: This position partners closely with the Director of Health Center Operations working as a strategic thought-partner to achieve high-performing health center operations. The Deputy Director is a skilled talent manager, overseeing a Centralized Operational Support (COS) program with 3 direct reports who manage over 50 employees of that program. The COS program consists of a Training Pod of non-licensed health center assistants (HCA) for Colorado’s Front Range, onboarding and scheduling 12-18 new hires, a Travel team of ~20 HCAs, nurses, and advanced practice clinicians (APN), and the flexible PRN team of ~20 HCAs, nurses and APNs without set schedules who fill in as needed. Overseeing the creation and management of a centralized scheduling system is a key component of the COS program as is ensuring ~22 health centers are able to fill temporary gaps in staffing through flexible and smart scheduling solutions. The DDO supports the achievement of Key Performance Indicators (KPIs) across the health center system by providing direct coaching and intervention on KPI strategy and performance improvement for Regional Operations Managers (ROM) and Health Center Managers (HCM). This position also serves as the primary substitute for ROMs, stepping in for any extended ROM absence to oversee their region. This position is salary, exempt.The ideal candidate demonstrates dedication to the patients we serve and enables our teams to deliver excellent care. The Deputy Director develops tracking and reporting processes and tools and creates information flows. They will manage the recruiting, onboarding, performance management and professional development of their teams. The selected candidate will actively engage direct reports to develop business goals, track progress toward goals, and expand the effectiveness and efficiency of our health center leaders.QUALIFICATIONS: · A minimum of five years of operations management experience with a demonstrated track record of excellence in the operational effectiveness and efficiency · Experience effectively leading large teams to meet goals, including: o Supervision and performance accountability for a team of numerous direct reportso Able to manage cross-functional teams o Strong ability to cultivate and maintain a team culture in line with our In This Together (ITT) Values and Services Standardso Proven ability to build and manage a diverse team across lines and differences such as background, race, creed, and other identities to leverage time and talent for impact.o Collaborative and confident, with an ability to unite and engage staff for performance· Visionary able to communicate and work toward the organization’s vision· Possesses developed strategy skills for action planning and tracking · Ability to improve business processes· Project management experience· Demonstrated experience making data-informed decisions · Advanced written, presentation, and interpersonal communication· Strong leadership and organizational skills with a bias for action · Proficiency in Microsoft Office products, use of the web, electronic medical record systemsESSENTIAL FUNCTIONS:1. Supervises and develops Centralized Operational Support program and teams2.
Job Specification