We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
ABOUT US
There are 400 million people in LATAM without access to e-commerce. Our vision is to bring e-commerce to this non-digital population.
Neta is LATAM’s first Online-to-Offline e-commerce platform that uses mom amp; pop stores to aggregate demand and delivery, and leverages Pinduoduo-like group-buying features to drive social virality.
No need for high-speed internet access nor a bank account. With Neta, e-commerce is as easy as swinging by your neighborhood store.
We were incubated at Stanford and are backed by the very best, including Jeff Weiner (Executive Chairman and fmr. CEO LinkedIn) and Julio Vasconcellos. We just raised a big Seed round with top-tier VCs in LATAM and Silicon Valley, Kaszek amp; Founders Fund, and are looking to scale the team to fuel our expansion.
Read more about Neta here:
https://www.bloomberglinea.com/2021/10/12/neta-a-s...
Requirements
Benefits
Competitive salary
Flexible working hours
Other benefits