IT Help Desk Technician
FlexTal Staffing LLC, Mexico
Job Description
The IT Support Technician under general supervision, is responsible for providing technical assistance, solutions and end-user support related to computer and information systems, hardware, or software.
Support includes the installation and configuration of hardware and software, managing IT Service. Management software requests, troubleshooting, and determining best solution to implement or proper escalation for PC/telecommunications, hardware, and software problems, assisting with technology educational initiatives, assist in managing and maintaining hardware and software inventory, and performing related work as required.
Monitors ticketing system for incoming requests and incidents.
Installs, configures and tests new and updated releases of end-user software systems and computing equipment
Requirements
- Bachelor's degree in a computer
related field - Previous helpdesk/technical
support experience - Working knowledge/previous
experience with IT helpdesk
software programs (examples
ZenDesk, Zoho, JIRA) - Knowledge of MS Windows and
Google Chrome - Understanding of virtual
desktops concepts
Benefits
- Insurance of major medical expenses (Sum assured $20,000,000.00 MXN)
- Life insurance (Death and MXN Disability)
- Eight Days of vacation per year, with prior approval from your manager, plus three floating holidays in addition to the seven official Holidays in Mexico.
- 30 days of Christmas bonus
- Cell Phone Reimbursement
- Transportation Allowance