Support Specialist
Vista Group, Mexico
Job Description
Connecting all moviegoers to their ideal movie, so everyone can experience the magic of cinema.
Movio’s purpose is to connect moviegoers to their ideal movie. We achieve this by being the global leader in marketing data analytics and campaign management for the world’s cinema exhibitors, studios and distributors.
Love technology, love movies? This is your chance to work with some of the world’s largest cinemas!
What are the challenges?
The Product Operations Manager will be responsible for technical support, implementation and integration projects for Movio's customers in the LATAM and Americas region. He is between the Mexico regional office and movio's New Zealand-headquarter.
- Implementation
Leads and is accountable for the end to end delivery of the implementation process of new clients.
Carries out technical task as part of the implementation process and facilitate the resolution of technical test that require input from the New Zealand Operations team.
- Integration
Provides first line support for clients integrating their system to MOVIOs APISs
Translate technical requirements two an liaises with the Product Development team on issue-resolution as required
Manges day-to-day operations aspects of all integrations including maintaining the knowledge of client specific configuration.
- Support and operational tasks
Prioritises new and existing support issues based on issue severity.
Manages to the lifecycle of support tickets, including being accountable from the timely and comprehensive resolution of issues raised
Is the point of contact between clients Account managers and the Product development team that are moving in solving the issue
Requirements
What is the candidate's profile?
· 3 + years operation and technical support
· Understanding SQL, database infrastructure
· Excellent written and verbal communication skills in english.
Benefits
Why work at Grupo Vista (Movio)?
We've built a team that loves what it does and shares a passion for great cinematic experiences for our customers and great code. We champion professional development and learning, share knowledge and ideas freely, and have a dynamic and open culture.
- Ramp;R Fridays
- Hybrid work scheme
- All law benefits
- Salary according to experience
- Major Medical insurance
- Food coupons