IT Technical Support (Mexico)
One Park Financial, Mexico

One Park Financial (OPF) is a fast-growing FinTech(Financial Technology) company headquartered in Coconut Grove, Florida. OPF connects small businesses with a wide variety of flexible financing and funding options to help entrepreneurs acquire the working capital they NEED to take their business to the next level.

We want to work with high-performing badasses that will play an integral part in our expansion of the company. We understand one thing: it all comes down to working with the right people and enabling them to do what they do best.

As an IT Support Analyst you are responsible for:

• Provides intermetiate level support to end users for Windows Users (Active Directory).
• Windows Server Support.
• Linux Server Support (Red Hat amp; Debian).
• VoIP Support: SIP amp; Asterisk.
• Office365 amp; Exchange Support.
• Firewall Support (Watchguard).
• Wired and Wireless Network Infrastructure Support.
• Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
• Interacts with Network Services, Systems Development, Server Services, Security Administration and Planning/Compliance to identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
• Tracks System outages on daily basis
• Maintains Help Desk Knowledge Base and interact with technicians to keep information accurate
• Provides training and guidance to less experienced team members
• Handles problem that other team members are unable to resolve
• Processes Technology Requests for Installs/Adds/Moves/Changes
• Reviews Problem Tickets and Change Tickets to ensure service levels are being maintained
• Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems

Requirements

• Computer Engineer degree preferred and/or certifications + experience.
• Certifications: Minimal: A+ or Microsoft Desktop Support, Plus: Network+, Server+, Security+, CCNA, CCNP, Microsoft MCSE /MCSA
• Windows Server amp; Active Directory experience
• Exchange or Office365 Support experience
• Strong networking skills (CCNA or Network+ certifications a big plus)
• VoIP and Asterisk Knowledge
• Contact Center Environment experience a plus
• Preferred, Accepted: Fortinet, Cisco, Sonicwall)
• Effective Communication Skills (English and Spanish)
• 2+ years Help Desk Experience
• 2+ years in troubleshooting experience with Network and Windows Active Directory environments
• Strong interpersonal, written and verbal communications skills
• Salesforce experience a plus
• Ability to multi-task in a stressful environment
• Strong problem-solving and analytical skills

Job Rewards and Benefits