Overview of Libertex Group
Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
Libertex is the Official Online Trading Partner of FC Bayern and Tottenham Hotspur, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
- 25+ Years of fintech experience
- 3M+ clients worldwide
- 700+ employees
- 40+ international awards (for Libertex)
- 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.
Purpose of the Job
- Improving customer satisfaction and customer service
- Improving loyalty of existing customers
- Providing transparent interactions with customers
- Reducing financial and other risks
- Improving the company's image
Key Responsibilities
- Serve customers by providing product and service information and resolving product and service inquiries
- Maintain customer records by updating account information
- Resolve product or service inquiries by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
- Maintain financial accounts by processing adjustments
- Prepare product or service reports by collecting and analyzing customer information
- Perform verification of client documents
- Consult the customers regarding the payments and withdrawals procedures
- Ensure customer queries are answered to their satisfaction
Requirements
Key Skills Required
- Spanish (C1\ Native)
- English (B2 and higher)
- Customer Support /KYC experience highly desirable
- Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and colleagues
- Sensitivity to Company needs, customer and employee goodwill, and the public image.
- The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Company’s exposure to loss or fraud, and the ability to think through and rationalize decisions.
- Flexibility and ability to multitask
- Strong communication skills including excellent email etiquette
- Ability to work in a fast-paced environment amp; under pressure if needed
- Mathematical aptitude and problem solving skills
- Detail oriented, strong organizational skills, and high degree of accuracy
- Competence with computers, telephones, and other office equipment
- PLEASE APPLY WITH YOUR CV IN ENGLISH!
Benefits
We Offer
- Work with an international team
- Competitive salary
- Company-provided technology (laptop, headset)
- Udemy for Business Unlimited Membership
- 21 working days of annual leave plus public holidays
- The opportunity to excel in your professional career
- Use of leading technologies and modern business practices such as Agile