Job Description
The field service technician will maintain and repair customer facilities' equipment. Field service technicians need to be self-sufficient and highly motivated to ensure high operational uptime. You must be detail-oriented and be able to communicate findings to various teams throughout the organization. This position will be focused on customer factory sites in Mexicali, Mexico but may also require travel throughout Mexico.Responsibilities:Provide technical service support to minimize downtimeRecognize trends and patterns in failures and provide feedback to the development team to drive future designsCollaborate with engineering, software, and manufacturing teams as neededTravel to and from customer facilities around Mexico to perform onsite equipment installs, maintenance, upgrades, and repairs.Collaborate with your manager and customers to clearly communicate failures, troubleshooting efforts, and resolutions as neededUtilize case management system to document and track reported issuesAssist with high severity requests or issue escalations as neededMeet or exceed customer expectations on communication, ability to triage, quality of resolutions, and overall customer experienceAvailability for occasional off-hours calls and workRequirements:Troubleshooting and multi-tasking skillsStrong organizational skillsExcellent problem-solving skillsCustomer facing and communication skillsWorks well in a team to help customers be successful2-5 years in technical service rolePassport requiredAbility to travel up to 75% of the timeMust be fluent in Spanish and be able to communicate effectively in EnglishBy clicking the APPLY FOR THIS JOB button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.
Job Specification