Key Account Manager- Mexico
Sinch, Mexico
Job Description
Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.
Join us as Key Account Manager in Mexico!
As our new Key Account Manager you turn customers into fans leading your client accounts to ensure the most strategic and highest quality work. You are a trusted advisor to your clients and you maintain a strong understanding of their business objectives. Your primary responsibility is account development and growth.
As our new Key Account Manager you will:
- Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
- Develop an understanding and knowledge of customer's products implementation and evangelize the capabilities of Sinch across all product lines.
- Deliver business value and innovation to a customer's business by understanding customer's key business challenges and potential for growth.
- When appropriate, recommend additional Sinch products amp; services and advisory experts needed to drive product adoption and customer success.
- Proactively communicate technical product changes and other relevant updates and work closely with product team to drive roadmap and new customer opportunities
- Ensure the customer has an exceptional experience while driving outcomes for their business.
- Provide necessary health checks and reporting to ensure all SLA's are being met and usage trends show customer adoption.
- Act as the customers first line of escalation
The role is based in Mexico City and reports to the Regional Director, Brazil.
Requirements
- Around 4-6 years of account management or sales experience from the SaaS industry
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels;
- Able to analyze data and sales statistics and translate results into better solutions;
- Experience with technology and business development;
- Strategize, negotiate, and close business deals for LATAM region;
- Understand client needs and be smart to promptly come up with solutions;
- Work with existing clients to drive business and revenue through product enhancement and product marketing;
- Build excellent relationships with customers;
- Preferred experience in SaaS or CPaaS ecosystems;
- At least 10 years of experience in sales area;
- Fluent in English and Spanish;
Benefits
- Benefits. Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. Our Hiring Process In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!